Before You Decide Who's the Problem, Get the Evidence
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Before You Decide Who's the Problem, Get the Evidence
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A convincing story is not the same thing as a management diagnosis.
In this episode, Christine looks at what to establish before deciding whether an employee, manager, trainer or process is the problem.
Useful evidence includes the original expectations, what training actually took place, whether competence was tested, what mistakes occurred, what feedback was given, what the employee said, and what the manager did next.
There may be an employee problem. There may be a training problem. There may be a process problem. It may be all three.
The point is to build an audit trail over time so management decisions are based on what actually happened rather than on whichever retrospective account sounds most persuasive.
Practical leadership tools and resources:
https://christinebeard.com.au/
This episode connects directly to the Leadership Execution System, especially What Success Looks Like, the Pre One-on-One Worksheet, One-on-One Facilitation Guide and Employee Progress Journey:
https://christinebeard.com.au/leadership-execution-system