『Bed, Breakfast & Business』のカバーアート

Bed, Breakfast & Business

Bed, Breakfast & Business

著者： Gerry MacPherson
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Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh-so-noisy antique plumbing, or striving for that sparkling online review – we've been there, and we FEEL you! Navigate the beautiful, bustling, bed-making world of B&Bs with us. As we sift through questions, and sprinkle in some laugh-out-loud moments from every corner of this special universe. Trust us, you're in for some comforting company and surprising solutions. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you're listening while flipping pancakes, or taking a well-deserved break on that oh-so-comfy porch swing, the ‘Beds, Breakfasts, & Business' Podcast! promises a weekly dose of fun, wisdom, and a whole lot of heart. Welcome aboard our global B&B journey! Brew, listen, and be bedazzled. This is the 'Beds, Breakfasts, & Business' Podcast!. And now, let's turn the page to our next chapter of delightful discoveries!Copyright@Keystone Hospitality Property Development | All Rights Reserved マネジメント マネジメント・リーダーシップ リーダーシップ 経済学
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  • Bed and Breakfast Pricing: How to Set Room Rates with Confidence-138

    Bed and Breakfast Pricing: How to Set Room Rates with Confidence-138
    2026/09/01
    Welcome to Beds, Breakfast & Business. Don't forget to subscribe.Your B&B Starter Blueprinthttps://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-downloadFree Resource: 👉 Five-Star Review Action Plan: https://bedsbreakfastsbusiness.com/free-resourcesHow to Ask for Reviews Without Being Pushy | B&B Guest Review StrategyDo you know your guests loved their stay—but still feel awkward asking them to leave a review?For many bed and breakfast owners, asking for guest reviews can feel uncomfortable. You don't want to sound pushy, desperate, or as though you're fishing for five stars.The good news? You don't have to.In this episode of Beds, Breakfast & Business, Gerry MacPherson explains how to ask guests for reviews in a way that feels natural, personal, and completely in keeping with great hospitality.You'll discover why the best review request isn't really about asking for a favour. It's about giving a happy guest an easy opportunity to help the next traveller make a confident decision.And there's a big difference between the two.What You'll Learn in This EpisodeGerry walks you through a simple guest review system you can build into your B&B operations, including:• Why many happy guests never get around to leaving a review• When to ask guests for a review• Why the 24–48 hours after checkout window can work so well• How to mention reviews naturally during checkout• What to include in your guest follow-up email• Why you should ask for an honest review, rather than a five-star review• How one personal sentence can transform a generic email• Why a direct review link matters• What not to say when asking for a review• How to turn review requests into a simple, repeatable B&B systemYou'll also hear a straightforward five-step formula:Thank → Personalise → Invite → Link → Wish Them WellNo complicated marketing funnel. No chasing guests. No waving a QR code under someone's nose while they're trying to put their suitcase in the car.Just a simple process that extends the hospitality you've already provided.Download the Five-Star Review Action Plan, a simple checklist designed to help you build review requests naturally into your guest journey.👉 Five-Star Review Action Plan: https://bedsbreakfastsbusiness.com/free-resources👉 Your B&B Starter Blueprint:https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-downloadNew Episodes Every WeekBeds, Breakfast & Business brings you a new episode every week with practical advice for starting, running, marketing, and growing an independent bed and breakfast.Explore More B&B ResourcesLooking for practical tools to help you start, run, and grow your B&B?👉 Beds, Breakfast & Business — Toolkits, Resources & More:https://bedsbreakfastsbusiness.com/Watch More B&B VideosKeep Your B&B Running Smoothly: Essential Maintenance Tipshttps://www.youtube.com/playlist?list=PLHXCkuaJYfASAeJtLt8bM2YyVDzowGLwHBoost B&B Profits: Finance & Revenue Strategies for Innkeepershttps://www.youtube.com/playlist?list=PLHXCkuaJYfAQyo5wsNrPpslWpXZtIPtVeManaging B&B Staff: Build a Team That Shineshttps://www.youtube.com/playlist?list=PLHXCkuaJYfAT3k4ESQ_xU8V4fQ1XrsogKBed & Breakfast Videoshttps://www.youtube.com/playlist?list=PLHXCkuaJYfATMbpRcvWVY59QqBLUHeAgKMore Bed & Breakfast Contenthttps://www.youtube.com/playlist?list=PLHXCkuaJYfATGHXlv99ngI_T8IbVf0s6eTopics & KeywordsBed and breakfast marketing, how to ask for reviews, how to ask guests for reviews, B&B guest reviews, Google reviews for B&Bs, bed and breakfast reviews, innkeeper marketing, B&B marketing strategy, guest experience, hospitality marketing, B&B management, bed and breakfast owner, online reputation management, direct bookings, guest follow-up email, B&B business, independent accommodation, how to run a bed and breakfast, Beds Breakfast & Business.Link to Beds, Breakfast & Business website: https://bedsbreakfastsbusiness.com/Link social media profiles.Facebook Group https://www.facebook.com/groups/bedbreakfastbusinessGerry MacPherson LinkedIn Profile https://www.linkedin.com/in/gerrymacpherson/Instagram Beds, Breakfast & Business https://www.instagram.com/bedsbreakfastsandbusiness/”Gerry MacPherson is the creator of Beds, Breakfast & Businesst and a hospitality professional with 30+ years of experience in tourism and hotel operations.After thousands of hotel stays, site visits, and years working with hospitality businesses, Gerry now helps B&B owners simplify operations, improve bookings, and reduce overwhelm through practical systems, straightforward advice, and real-world hospitality experience.
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    14 分
  • Why Some Bed & Breakfasts Always Get Five-Star Reviews (And How Yours Can Too)-137

    Why Some Bed & Breakfasts Always Get Five-Star Reviews (And How Yours Can Too)-137
    2026/08/25

    Why do some Bed & Breakfasts collect hundreds of five-star reviews while others struggle to receive even a handful?

    In this week's episode of the Bed, Breakfast & Business Podcast, you'll discover the simple guest experience systems that naturally generate more five-star reviews, stronger guest loyalty, and more direct bookings—without expensive renovations or gimmicks.

    If you're an independent Bed & Breakfast owner, aspiring innkeeper, guest house owner, or small hospitality operator looking to improve your online reputation, this episode will show you how thoughtful, repeatable hospitality creates memorable guest experiences that people can't wait to share.

    You'll learn:

    • Why your guest's review begins long before check-in

    • The small moments guests remember for years

    • Why guests review emotions—not rooms

    • How to build simple hospitality systems that encourage glowing reviews

    • Why consistency creates trust—and trust creates bookings

    This is a practical, solo episode packed with real-world examples, actionable ideas, and easy-to-implement strategies that help independent accommodation businesses grow through exceptional guest experiences instead of expensive marketing.

    About Gerry MacPherson

    Gerry MacPherson knows hotel ownership is not always glamorous.

    Years ago, he helped operate a small hotel in Halifax, Nova Scotia, where he experienced first-hand the pressure, unpredictability, and daily chaos that many independent hotel owners still face today.

    Since then, Gerry has spent decades working in hospitality, tourism, and hotel operations, visiting properties across the world and learning what truly makes independent hotels succeed.

    Today, through Beds, Breakfast & Business, he helps B&B owners create calmer operations, stronger guest experiences, more direct bookings, and less stress through practical systems and honest hospitality conversations.

    New Episodes Every Week

    Subscribe and join us each week as we explore practical ways to build a calmer, more profitable Bed & Breakfast business.

    Free Resource

    📥 Download your Your B&B Starter Blueprint

    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    Explore More Resources

    🌐 Website

    https://bedsbreakfastsbusiness.com/

    Discover practical toolkits, resources, courses, and hospitality strategies designed specifically for independent Bed & Breakfast owners.

    C
    onnect with Gerry

    Facebook Community

    https://www.facebook.com/groups/bedbreakfastbusiness


    LinkedIn

    https://www.linkedin.com/in/gerrymacpherson/


    Instagram

    https://www.instagram.com/bedsbreakfastsandbusiness/

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    26 分
  • Guest Messaging for B&B Owners: The Five Conversations That Turn First-Time Guests into Loyal Fans-136

    Guest Messaging for B&B Owners: The Five Conversations That Turn First-Time Guests into Loyal Fans-136
    2026/08/18
    Download your free Your B&B Starter Blueprint: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download It’s a practical starting point for current and aspiring B&B owners who want clearer systems, better guest experiences, and a stronger foundation for growth.Free Guest Communication Templates https://bedsbreakfastsbusiness.com/free-resources Hotel Guest Communication Tips: 5 Ways to Get More 5-Star Reviews What if better guest communication could create happier guests, fewer interruptions, and stronger reviews without adding more work to your day? In this week's episode of Beds, Breakfast & Business, Gerry MacPherson explores five practical hotel guest communication tips that independent B&B owners can use to build confidence before arrival, improve the guest experience during the stay, and maintain the relationship after checkout. Because great hospitality isn't only about the room. It's about how you make people feel. Why Guest Communication Matters A guest can start forming an opinion about your B&B long before they arrive. They've booked their room. Now they're wondering: Where do we park? What time can we arrive? What happens if we're late? What time is breakfast? Those may sound like small questions. But uncertainty creates questions, questions create interruptions, and interruptions add pressure to an already busy day. That's why good communication isn't about sending more messages. It's about giving guests the right information at the right time. In this solo episode, Gerry explains how simple communication habits can help guests feel more confident while making your B&B easier to operate. In This Episode You'll discover: • Why the guest experience begins before check-in • How clear pre-arrival communication reduces uncertainty • Why poor communication can create more work for owners • Five guest communication habits that make guests feel looked after • Why greeting guests personally still matters • How small conversations can prevent larger complaints • Why problems should be addressed while guests are still with you • How post-stay communication supports feedback and repeat visits • Why repeated guest questions are valuable clues • How to map your guest communication journey • One communication improvement you can make this week You'll also hear Gerry share the story of arriving at a small B&B in pouring rain and being met at the door with an umbrella and an invitation to come inside and put the kettle on. The interaction lasted less than thirty seconds. Years later, he still remembers it. That's the power of hospitality. Who Is This Episode For? This episode is for: • Current B&B owners • Aspiring bed and breakfast owners • Independent innkeepers • Small hotel owners • Boutique accommodation operators • Hospitality professionals who want stronger guest experiences • Owners who feel they're answering the same guest questions every day If you want to create better guest experiences without turning your hospitality into something scripted or impersonal, this episode is for you. About Gerry MacPherson Gerry MacPherson knows hotel ownership is not always glamorous. Years ago, he helped operate a small hotel in Halifax, Nova Scotia, where he experienced first-hand the pressure, unpredictability, and daily chaos that many independent hotel owners still face today. Since then, Gerry has spent decades working in hospitality, tourism, and hotel operations, visiting properties across the world and learning what truly makes independent hotels succeed. Today, through Beds, Breakfast & Business, he helps B&B owners create calmer operations, stronger guest experiences, more direct bookings, and less stress through practical systems and honest hospitality conversations. 📥 Your Free B&B Resource Download your free Your B&B Starter Blueprint: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download It’s a practical starting point for current and aspiring B&B owners who want clearer systems, better guest experiences, and a stronger foundation for growth. Free Guest Communication Templates https://bedsbreakfastsbusiness.com/free-resources Make Sure to Subscribe Make sure to subscribe to Beds, Breakfast & Business so you don't miss the next episode. If today's conversation helped, please leave a review and share the episode with another B&B owner. Those small actions help more independent hospitality owners discover the show. Stay Connected Beds, Breakfast & Business Website & Toolkits https://bedsbreakfastsbusiness.com/ Your B&B Starter Blueprint https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Facebook Group https://www.facebook.com/groups/bedbreakfastbusiness Gerry MacPherson on LinkedIn https://www.linkedin.com/in/gerrymacpherson/ Beds, Breakfast & Business on Instagram https://www.instagram.com/bedsbreakfastsandbusiness/ Search Keywords...
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    24 分
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