This bonus episode showcases six conversations from the 2026 edition of the 20for20 Annual Survey.

Each year, we invite six sponsors to contribute a new and important idea for the year ahead. The articles appear in the annual survey, and in this video, Dom interviews each leader to understand each perspective.

The six conversations are:

• Margette Hepfner, president of housing at Bilt challenges conventional multifamily thinking on loyalty and rewards, refocusing on the renter’s world, with the home at its center.

• Matthew Woods, CEO of Apartment List explains why multifamily leaders must think beyond single metrics like conversion rates in a world where AI is transforming leasing funnels.

• Donald Davidoff, CEO of Real Estate Business Analytics (REBA) explains what AI is adding to multifamily analytics and explains what companies must do to reap the benefits.

• Matt Baird, CEO of AppFolio explains how the AI-first mindset is not just automating operations, but enabling a new, outcome-driven focus on performance.

• Tim Ray, CEO of Verifast shares learnings from a busy few years in fraud prevention, focusing on some specific process and organizational changes that are strengthening screening.

You can read all of the viewpoints in this year’s 20for20 Annual Survey - download your free copy at: 20for20.com/annual-survey.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.