エピソード

  • The lead that came in at two in the morning

    The lead that came in at two in the morning
    2026/08/27
    After hours is not a small slice of your leads. For emergency trades it is often the most valuable slice, and it is the one nobody covers.
    続きを読む 一部表示
    2 分
  • The voicemail nobody checks

    The voicemail nobody checks
    2026/08/26
    Your voicemail greeting is doing a job you never assigned it. Most of the time that job is losing you the call.
    続きを読む 一部表示
    2 分
  • The review you never asked for

    The review you never asked for
    2026/08/21
    Your happiest customers leave the fewest reviews. Not because they are unhappy. Because nobody asked them at the one moment they would have said yes.
    続きを読む 一部表示
    3 分
  • The price you give on the phone

    The price you give on the phone
    2026/08/20
    Callers ask what it costs before you have seen anything. What you say in that moment decides more jobs than your actual pricing does.
    続きを読む 一部表示
    2 分
  • Who answers when you're under a sink

    Who answers when you're under a sink
    2026/08/19
    The owner-answers-everything model works right up until it doesn't. What actually breaks, and the cheapest way to test whether it already has.
    続きを読む 一部表示
    2 分
  • The seven a.m. scramble

    The seven a.m. scramble
    2026/08/18
    Every morning the board gets rebuilt from scratch. Why that hour costs more than it looks like it does.
    続きを読む 一部表示
    2 分
  • Why the estimate goes quiet

    Why the estimate goes quiet
    2026/08/17
    You sent it Tuesday. It's Friday and nothing. What is actually happening on the customer's end, and the one habit that changes the close rate.
    続きを読む 一部表示
    2 分
  • The call you never heard

    The call you never heard
    2026/08/16
    What a missed call actually costs a home service business, and why it happens at the worst possible time.
    続きを読む 一部表示
    3 分