The Australia Post eCommerce Report is an annual snapshot of Australia’s online shopping landscape, centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.

In this episode, Australia Post hosts Gary Starr - Executive General Manager of Parcel, Post & eCommerce Services, and Aimee Dixon - General Manager of Brand & Retail Marketing, go behind the numbers to outline the biggest surprises – and opportunity areas from the report.

From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one, you’ll get the top takeaways from this year’s report in one easy listen.

For more details and access the full report, head to Australia Post eCommerce Report 2026 | Australia Post

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In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.

With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.

This conversation explores:

• The rise of marketplace dominance and how brands can differentiate
• Localisation done right: examples of global retailers adapting to regional markets
• The growth of content-driven commerce and the TikTok effect
• The role of data in building loyalty through personalisation and subscriptions
• How shipping expectations like free and same-day delivery are impacting growth
• Emerging innovations in recommerce and AI-powered shopping experiences
• What Australian retailers can learn from global shopping festivals

If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next.

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Jordan Berke | Founder & CEO TOMRROW
Jordan Berke LinkedIn Jordan Berke | LinkedIn
TOMORROW Website About | Tomorrow Retail Consulting

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

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In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.

You’ll hear from:

• Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty
• Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value

Together, they unpack:

• The customer behaviour shifts reshaping retail
• Why delivery experience is a make-or-break loyalty factor
• The biggest trends on the horizon - from social commerce to recommerce

If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.

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Want to hear more Business Talks? Subscribe on:
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Julie Mathers | Founder & CEO Snuggle Hunny
Julie Mathers LinkedIn Julie Mathers | LinkedIn
Snuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles Australia

Matthew Horn | Group GM, Country Road Group
Matthew Horn LinkedIn Matthew Horn | LinkedIn
Country Road Group Country Road Group

Tara McKeon | Founder & CEO Proud Poppy
Tara McKeon LinkedIn Tara McKeon | LinkedIn
Proud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing

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