Are You Being Heard or Understood?
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ナレーター:
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著者:
I teach communication. And yet getting my ideas out of my head and into words that other people can actually receive takes me a tremendous amount of effort. My brain jumps around. I say the same thing over and over making meaning as I go. My husband thinks before he speaks. I think while I'm speaking. It's like we speak completely different languages. The point is — communication is hard. Even for people who do this for a living. And most of us are making the same fundamental mistake: we think communication is about our ability to articulate. It isn't. Communication is a loop. A process of shared meaning-making. And the breakdown doesnt happen just because someone didn't speak clearly — it happens in the gap between being heard and actually being understood.