『Apollo 13: When the Mission Is Clear, the Impossible Becomes Possible | Eric Hanson (Mitel)』のカバーアート

Apollo 13: When the Mission Is Clear, the Impossible Becomes Possible | Eric Hanson (Mitel)

Apollo 13: When the Mission Is Clear, the Impossible Becomes Possible | Eric Hanson (Mitel)

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Apollo 13 never made it to the moon. It also brought all of humanity together, set a record for the farthest distance from Earth, and produced some of the greatest problem-solving under pressure the world has ever seen.Eric Hanson, CMO at Mitel, joins us to dig into what B2B marketers can steal from the Apollo 13 playbook - and the 2024 documentary that reframed the story entirely. We cover why the clearest mission you can give your team is your most powerful tool, how to break down silos between marketing, sales, and product, why starting with the business need beats starting with the technology every time, and how going contrary to the mainstream is still the fastest path to getting your market's attention.About our guest, Eric HansonEric Hanson is CMO at Mitel, a communications platform helping organizations enable high-value and critical use cases across a hybrid and on-premises world. He is not a typical CMO: he started his career as an inside seller, moved into enterprise sales, co-founded a visual effects studio in San Francisco that worked on major motion pictures and global brand campaigns - including the design bible for Avatar's future interface - before finding his way into B2B marketing leadership. He has held senior roles at companies including DocuSign and brings a rare mix of creative, commercial, and strategic instincts to every team he leads.What B2B Marketers Can Learn From Apollo 13When the mission is clear, the impossible becomes possible. Eric's central argument is that the best B2B marketing isn't really about marketing at all - it's about creating the conditions where people come together around a common cause and do things nobody thought possible. He connects it directly to Apollo 13: "It brought all of humanity together, even for a brief moment. And so often with the way you think about what happens in the workplace, so much of it is about whether you can create that sense of a common cause, that common mission. Because the highest performing organizations, it's when you have that shared vision, that clarity of your mission, that people really come together and the impossible kind of becomes possible." His practical version of this is what he calls the triple threat: treating marketing, sales, and product not as separate functions with a waterfall handoff, but as a single coordinated strategy. When the foxhole includes everyone, you move faster, you adapt better, and you find things nobody would have found alone.Start with the business need, not the technology. Eric has a sharp way of describing the most common mistake in B2B selling: show up and throw up. Lead with the technology, the architecture, the speeds and feeds - and lose the room before you ever got it. His counterpoint is a story about a sales engineer calling on a CIO for an F1 team. The engineer launched straight into the tech, and the CIO cut him off: "If you can tell me how to make the car go faster, I'm all ears." Eric's version of this in practice is to start with the market dynamics, the specific pressures facing your ideal customer - whether it's a hospital struggling with patient flow or a multinational navigating digital sovereignty - and then work backwards to the technology. "The market can't always connect the dots on what the art of the possible is," he says. "That's our job." The faster horses problem is a marketing problem as much as it's a product problem.Tell an old story in a new, more human way. Ian's biggest takeaway from the Apollo 13 documentary is the audacity of director Peter Middleton, who looked at one of the most famous stories in American history - already immortalized in an acclaimed Tom Hanks film - and decided to tell it again. Differently. Without talking-head interviews, leaning entirely into archival footage, centering the human stakes over the mission mechanics. The result is a documentary that feels immediate rather than retrospective, and that lands differently than the movie despite telling the same events. Ian's takeaway for B2B marketers: "Every story that you think has been told can be retold in a different way." Eric adds the business version of this: the fastest path to getting your market's attention is to go contrary to the mainstream. For Mitel, that meant spending two years pushing the concept of digital sovereignty when everyone else was selling cloud. "I wouldn't say we planted it," Eric says. "But we anticipated it. And now the market is saying: yeah, you're right."Make it work with what you have - then adapt. The most memorable problem-solving moment in Apollo 13 isn't the drama of the oxygen tank explosion. It's the engineers in Houston dumping a pile of plastic bags, duct tape, and mismatched filters on a table and being told to build an air scrubber before the crew runs out of oxygen. No extra supplies. No time to order parts. Just: here's what you have, figure it out. Eric connects this directly to the George Lucas documentary series Light and Magic - where ...
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