Welcome to Episode 21 of The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients.

In this one, things really go off the rails, as host Nick Werker has taken over full control of the show. With producer Joe metaphorically duct taped to his chair and co-host Tony Prieto also held hostage, Nick spends the episode confessing some of Answering Legal's past failures.

Nick first takes us inside a pair of call-forwarding mishaps that could have been avoided through better education and communication from his team. Our experts then turn their attention to mistakes involving law firms’ online listings and discuss nightmare scenarios like Google marking your practice as closed, competitors suggesting damaging edits to your profile or your firm’s location coming up as a Chipotle. This episode features one mistake after another, with plenty of valuable lessons about what not to do at your practice.

The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/3nusrwnj

Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.comReach out to Tony Prieto via email at tprieto@answeringlegal.com

Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/5dex34fb

You can also give us a call at 631-502-5070.

This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com