Jake Isaacs, co-founder of Gathering the Kings, joins us to discuss his journey from fixing underperforming hotels for Marriott and Hilton to building a thriving entrepreneurial mastermind. With over 515 podcast episodes under his belt, Jake shares hard-won insights about the decline of customer service, why the bar is so low in business today, and how genuine human connection remains irreplaceable despite advancing technology. We explore the role of AI in business, the surprising lessons from hospitality, why efficiency can sometimes be your enemy, and why traditional marketing tactics like door knocking may be making a comeback. Jake breaks down the difference between visionaries and integrators, shares stories from the trenches of hotel management, and explains why being curious about people is the ultimate competitive advantage in business.

### Chapters:

00:00:00 - Jake's Background

00:02:00 - Surprises in the Hospitality Industry

00:05:00 - Technology That Changed Hotels

00:09:00 - The Challenge of Legacy Operating Systems

00:12:00 - The Importance of Customer Service Reps

00:17:00 - Unreasonable Hospitality and Making Moments Special

00:19:00 - AI and the Future of Business

00:27:00 - 515 Podcast Episodes: Key Takeaways

00:33:00 - Human Connection vs. Technology Post-COVID

00:40:00 - Going Back to Basics in Marketing and Sales

Gathering the Kings - https://gatheringthekings.com

Jake Isaacs on Facebook - https://www.facebook.com/jake.isaacs.56

Jake Isaacs on LinkedIn - https://www.linkedin.com/in/jake-isaacs-28071b41

In this episode of the Amplified Business Show, we sit down with Brian Alexander, a business coach specializing in service-based businesses. Brian shares insights from his journey from gym owner to business coach, discussing the critical importance of having the right people in the right roles. He explains how his experience with the predictive index helps businesses align team members with their natural abilities, creating more effective organizations where people thrive rather than struggle against their nature.

00:00:00 - Brian's background

00:03:40 - Lessons from the gym business and discovering the "who" gap

00:06:00 - The importance of natural abilities in hiring

00:10:58 - Technology in coaching and client experience

00:16:52 - Business scorecards and using technology for performance visibility

00:18:43 - Experience with dental laser technology and sales team building

00:23:56 - Force multipliers in technology implementation

00:27:44 - Building flexibility into business systems

00:31:50 - Client experience and delivery as key differentiators

00:37:00 - The differentiator between successful and unsuccessful businesses

00:41:30 - Common mistakes of businesses at different revenue levels

00:47:00 - The natural ability analogy: stretching a rubber band

00:53:36 - Discussion on AI and technology advancements

• Learn more about Brian's coaching: Ready Aim Climb
• https://www.facebook.com/therealbrianalexander/
• CASAV.com

In this episode, we sit down with Scott Rammage, founder of Hire VP, a virtual staffing agency connecting overseas professionals with US businesses. Scott shares his 22-year entrepreneurial journey and how he transformed his own productivity challenges into a thriving business that's changing how entrepreneurs work.

• 00:00:00 - Introduction and Scott's background
• 00:01:00 - Scott's entrepreneurial journey and the birth of Hire VP
• 00:05:00 - Common leadership challenges with virtual assistants
• 00:07:00 - Email and calendar management as stress reducers
• 00:10:00 - The importance of SOPs and Scott's temperature-checking system
• 00:13:00 - Scott's content journey and building virtual teams
• 00:21:00 - Essential technology for remote work
• 00:29:00 - Building relationships through video conferencing
• 00:36:00 - Creating the right virtual work environment
• 00:47:00 - Authenticity in business and content creation
• 00:53:00 - AI tools: benefits and limitations in business
• 01:02:00 - Exciting future technology and reducing friction

• Connect with Scott: Hire VP