『All Things MSP』のカバーアート

All Things MSP

All Things MSP

著者： Justin Esgar and Eric Anthony
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 Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week. 経済学
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  • EP01 - Do Not Listen to This Podcast

    EP01 - Do Not Listen to This Podcast
    2023/03/27
    We did it! Join Justin Esgar and Eric Anthony as we discuss the many facets of being an IT services provider today and have a little fun too. We will discuss anything and on this episode we discuss why we started the podcast and some of our thoughts on the industry.
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    29 分
  • EP02 - Origin Stories. Who got bit by a spider...and other relevant managed IT topics

    EP02 - Origin Stories. Who got bit by a spider...and other relevant managed IT topics
    2023/04/04
    Join us for episode 2 where Justin and Eric discuss how they got into the industry and their journeys thus far. Did Justin get bit by a radioactive spider and is secretly a real life spider man? Who knows, listen to the podcast to find out.
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    28 分
  • EP03 Great Expectations - Setting expectations with clients to avoid calamity

    EP03 Great Expectations - Setting expectations with clients to avoid calamity
    2023/04/11
    The All Things MSP podcast is a valuable resource for anyone in the managed IT services industry. In this episode, Justin Esgar and Eric Anthony discuss a common challenge faced by managed service providers: dealing with demanding clients. They highlight the importance of managing client expectations by setting up processes and procedures that clearly define the responsibilities of both parties. One crucial element to managing demanding clients is having a comprehensive Managed Service Agreement (MSA) in place. The MSA serves as a contract between the managed service provider and their client, outlining the services provided, payment terms, and other critical details. As the hosts note, the MSA is a critical document that helps to ensure that both parties are on the same page and that expectations are clear from the start. The hosts also stress the importance of taking emotions out of the equation when dealing with demanding clients. While it can be challenging to maintain a professional demeanor when faced with difficult clients, it is essential to remember that this is a business relationship. The hosts encourage listeners to remain focused on delivering the best possible service and to approach difficult conversations with a calm, professional demeanor. Ultimately, the hosts emphasize that managing demanding clients is an ongoing process that requires careful attention and a proactive approach. By setting expectations clearly in the MSA and communicating regularly with clients, managed service providers can help to ensure that their clients are satisfied and that their businesses continue to thrive. Listeners to this episode will come away with valuable insights on how to manage demanding clients effectively and build a successful managed IT services business.
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    30 分

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