Alex & Annie are taking the podcast on the road for a special on-location episode from Montego Bay, Jamaica.

This time, they’re stepping inside Call Center Solutions to see the operation firsthand, meet the people behind it, and get a closer look at what it takes to build a hospitality team that can support vacation rental businesses from hundreds of miles away.

Throughout the visit, Alex and Annie sit down with members of the CCS team across operations, HR, IT, and leadership to hear what the business looks like from the people running it every day. One theme keeps surfacing along the way: the importance of culture, connection, and making remote team members feel like a true extension of the companies they support.

Episode Chapters:

00:00 – Alex & Annie arrive at Call Center Solutions in Montego Bay

02:49 – How CCS started in Jamaica and grew beyond the original experiment

06:50 – What onboarding and training a remote hospitality team actually looks like

11:36 – Meet the operations team: culture, customer service, and what makes a great agent

20:47 – Inside HR: hiring, employee support, and building a team people want to stay with

29:42 – The IT and infrastructure keeping the operation running

34:21 – Beachside reflections on culture, connection, and hospitality

41:30 – Beyond reservations: how CCS supports more of the operation

45:16 – How property managers can get started with a CCS team

Come along for a behind-the-scenes look at Call Center Solutions, the team they've built in Montego Bay, and a few uniquely Jamaican moments along the way.

Connect with Call Center Solutions:

Website: https://www.ccssuccess.com/

LinkedIn: https://www.linkedin.com/company/my-call-center-solutions/

Instagram: https://www.instagram.com/call.center.solutions/

✨ Exclusive Offers to Alex & Annie Listeners:

Build a direct booking site designed to get found and convert with Crafted Stays.

Turn more visitors into direct bookings with less manual work.

👉 Get started: https://craftedstays.co/alexannie/

Thinking about the next chapter for your vacation rental business?

Connect with Monarch Collective to explore what growth could look like with the right platform behind you.

👉 Learn more: https://gomonarch.com/partnerships/

Reach more direct-booking travelers with Savvy.

List your professionally managed properties for free.

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#vacationrentals #shorttermrentals #guestexperience

Send us a message!

In this episode, Alex & Annie sit down with Vinny Dicarlo, CEO of Ciirus, and Josh Parry, Chief Product Officer, for a conversation about the philosophy that has shaped the company over nearly two decades.

Founded as a family business, Ciirus has taken a deliberately measured approach to growth. Rather than building around outside investment or pressure to scale at all costs, Vinny and Josh explain how the company has focused on long-term customer relationships, continued investment in its technology, and human support that keeps the team closely connected to the property managers it serves.

That approach opens up a broader conversation about what operators should expect from a technology partner today. Vinny and Josh share why they believe there are limits to how much vacation rental operations can be automated, where AI can genuinely help, and why human involvement still matters in an industry where every property, owner, guest, and stay can look different.

Episode Chapters:

11:14 - Building customer relationships designed to last

17:15 - Why Ciirus has chosen measured growth over growth at all costs

18:28 - How independent ownership shapes investment in customers and technology

22:38 - Why vacation rental operations cannot automate everything

27:39 - Building a global team around specialized talent

32:49 - Helping property managers get more from their technology

38:14 - Why customer and employee satisfaction matter together

39:55 - Ciirus’ new mobile app, owner tools, and Booking.com integration

46:03 - How LoveRentals helps property managers expand their capabilities

54:59 - Finding vacation rental demand beyond the major OTAs

57:55 - Reaching guests through travel agents, wholesalers, and international markets

1:02:24 - What is next for the Ciirus platform

If you are evaluating your tech stack, thinking about sustainable growth, or looking for new ways to reach guests, this episode offers a closer look at what a strong technology partnership can bring to your business.

Connect with Josh & Vinny

Josh Parry: https://www.linkedin.com/in/josh-parry-47165997/

Vinny Dicarlo: https://www.linkedin.com/in/vincenzo-dicarlo/

Connect with Ciirus

Website: https://ciirus.com/

✨ Exclusive Offers to Alex & Annie Listeners:

Alex & Annie listeners can receive their first three months of Ciirus subscription fees waived when joining the platform.

Visit https://ciirus.com/ and let the team know you heard about Ciirus through the Alex & Annie Podcast.

Thinking about the next chapter for your vacation rental business?

Connect with Monarch Collective to explore what growth could look like with the right platform behind you.

👉 Learn more: https://gomonarch.com/partnerships/

List your professionally managed properties on VacationFinder.com with no listing fees or booking commissions.

👉 Get started: https://partners.vacationfinder.com/alexandannie

#vacationrentals #shorttermrentals #vacationrentaltechnology

Send us a message!

In this episode, Annie is joined by Jinnie Randolph for a conversation with Cristiana Carpini, founder of the Women in Vacation Rental European Conference (WVREC), and Neely Khan, founder of Kahani.

Together, they explore the value of creating spaces where women can build trust, share openly, and form meaningful relationships that support both personal and professional growth. Cristiana shares the thinking behind WVREC, while Neely reflects on what made the first gathering feel so different and why that environment gave her the confidence to share a deeply personal story publicly for the first time.

They also look ahead to WVREC 2026 in Barcelona, how the event is evolving, and the larger community Cristiana and Neely hope to continue building around it.

Episode Chapters:
02:20 - The story behind the Women in Vacation Rental European Conference
09:23 - Why trust and vulnerability shaped the first WVREC
16:19 - Why Cristiana is keeping the event women-focused
18:28 - How deeper connections can lead to collaboration and opportunity
21:52 - What to expect from WVREC 2026 in Barcelona
24:52 - Cristiana and Neely’s upcoming storytelling project
28:00 - Making the case for investing in professional development
34:27 - What surprised Cristiana most about the first conference
40:31 - Final details for WVREC 2026

Connect with Cristiana:

LinkedIn: https://www.linkedin.com/in/cristiana-carpini-hospitality/

Connect with Neely:

LinkedIn: https://www.linkedin.com/in/neelykhan/

Learn more about WVREC: https://wvrec.eu/

✨ Exclusive Offer to Alex & Annie Listeners:

Build a direct booking site designed to get found and convert with Crafted Stays.

Turn more visitors into direct bookings with less manual work.

👉 Get started: https://craftedstays.co/alexannie/

Thinking about the next chapter for your vacation rental business?

Connect with Monarch Collective to explore what growth could look like with the right platform behind you.

👉 Learn more: https://gomonarch.com/partnerships/

List your professionally managed properties on VacationFinder.com with no listing fees or booking commissions.

👉 Get started: https://partners.vacationfinder.com/alexandannie

#vacationrentals #shorttermrentals #hospitality

Send us a message!