In this episode, Sarah and Steve dive into the Key Performance Indicators (KPIs) every law firm should be tracking, sharing practical, actionable insights on metrics that drive real growth — from new client acquisition and retention to financial performance, productivity, and efficiency.

Whether you're running a solo practice or managing a growing legal team, this episode breaks down how to implement, track, and leverage KPIs to improve your firm’s profitability, client satisfaction, and long-term success.

Ready to turn numbers into strategy? Tune in and start measuring what matters most.

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01:43 Introduction to KPIs for Legal Practices
03:18 Client Development and Growth KPIs
06:44 Client Retention and Referral Strategies
14:59 Efficiency and Productivity KPIs
17:48 Tracking Time and Email Management
18:47 Implementing Metrics with Chart Software
20:39 Key Performance Indicators (KPIs) in Law Firms
23:37 Employee and Client Satisfaction Metrics
25:08 Visualizing and Implementing KPIs
29:10 Celebrating KPI Successes
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Be sure to subscribe for more episodes!
Find us on YouTube as well!

If you have questions, topic requests, or guest suggestions you can email us at info@accountantslawpod.com or send us a message through our website, www.accountantslawpod.com

If you want to join us in the Accountants Law Lab, visit our website at www.accountantslawlab.com to sign up!

Accountants Law Pod is hosted by Lynda Artesani, Sarah Prevost, and Steve Libhart and directed/produced by Teaira Burge and The Proper Trust. Music by ComaStudio from Pixabay - Edited by audiovideo_uk

Disclaimer: The content presented in this podcast is for informational purposes only and should not be considered as legal, financial, or professional advice.

From their biggest business regrets to the systems they wish they had in place sooner, this candid conversation dives into the power of SOPs, mentorship, and goal setting for legal accounting professionals.

Whether you're a solo bookkeeper or growing a firm, this episode is packed with hard-earned insights you won’t want to miss.

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02:12 Biggest Business Regrets
03:57 Reflecting on Business Experiences
08:26 Documenting SOPs and Workflow Challenges
11:27 AI and Future of Accounting
13:31 Learning from Business Regrets
14:27 Embracing the Journey Together
15:02 Handling Regrets in Business Decisions
20:25 The Importance of Mentorship
24:18 Navigating Business Challenges
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Be sure to subscribe for more episodes!
Find us on YouTube as well!

If you have questions, topic requests, or guest suggestions you can email us at info@accountantslawpod.com or send us a message through our website, www.accountantslawpod.com

If you want to join us in the Accountants Law Lab, visit our website at www.accountantslawlab.com to sign up!

If you want to follow along with Steve’s airstream adventures, as well as Accountants Law Pod updates, be sure to follow us on instagram at Accountants Law Pod.

Accountants Law Pod is hosted by Lynda Artesani, Sarah Prevost, and Steve Libhart and directed/produced by Teaira Burge and The Proper Trust. Music by ComaStudio from Pixabay - Edited by audiovideo_uk

Disclaimer: The content presented in this podcast is for informational purposes only and should not be considered as legal, financial, or professional advice.

In this episode we break down one of the most misunderstood areas in legal accounting: accounts receivable (AR) retainers vs. trust retainers.

From compliance risks to workflow bottlenecks, they explore the key differences, common mistakes, and best practices for handling each type of retainer—so you can stay audit-ready and aligned with legal ethics rules.

If you’ve ever second-guessed where that client deposit belongs—this episode is for you.

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01:00 Accounts Receivable Retainers vs Trust Retainers
01:55 Software and Workflow Challenges
03:08 Practical Tips and Manual Work
05:48 Jurisdictional Differences and Regulations
06:20 Explaining Retainers to Clients
14:26 Billing Models and Compliance
16:36 Deciding on Client File Priorities
17:35 Subscription Methods for Better Cash Flow
18:03 Prepaid Services and Liabilities
19:01 Complexities of Accounts Receivable
20:17 Reconciling Financial Discrepancies
22:44 Best Practices for Managing Client Funds
24:14 Challenges with Bank Feeds and Real-Time Balances
26:36 Ensuring Accurate Billing and Trust Management
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Be sure to subscribe for more episodes!
Find us on YouTube as well!

If you have questions, topic requests, or guest suggestions you can email us at info@accountantslawpod.com or send us a message through our website, www.accountantslawpod.com

If you want to join us in the Accountants Law Lab, visit our website at www.accountantslawlab.com to sign up!

If you want to follow along with Steve’s airstream adventures, as well as Accountants Law Pod updates, be sure to follow us on instagram at Accountants Law Pod.

Accountants Law Pod is hosted by Lynda Artesani, Sarah Prevost, and Steve Libhart and directed/produced by Teaira Burge and The Proper Trust. Music by ComaStudio from Pixabay - Edited by audiovideo_uk

Disclaimer: The content presented in this podcast is for informational purposes only and should not be considered as legal, financial, or professional advice.