John Maxfield has spent 16 studying banking leadership and performance, first at The Motley Fool, then at Bank Director magazine and more recently on his own, creating videos and visuals to tell the story of community banks in new and creative ways (including with drones).

On this episode of the ABA Banking Journal Podcast, Maxfield discusses:

• His own family origins in agriculture and banking
• What he's learned from interviewing and shadowing community bank leaders and investors across the country
• What it takes to be a discipline to be a CEO in a business with little margin for error, especially when short-term incentives run the other way.

First Horizon Bank is a growing regional bank that spans the nation's fastest-growing population centers, from Texas to Tennessee to Florida. How does that expanding retail franchise meet consumers' digital needs? On this episode of the ABA Banking Journal Podcast — presented by Agri-Access — First Horizon's head of consumer and small business banking Shaun McDougall discusses:

• How consumer expectations have changed — where they expect seamless digital experiences and where they still value human interaction and guidance.
• How AI tools are empowering bankers at First Horizon to engage customers with the right resources at the right time.
• The role of the physical bank branch in First Horizon's footprint.
• What consumer banking operations can learn from small business banking, and vice versa.

"Leadership is a skill you have to develop and maintain over time," says Velera Wilson. On the latest episode of the ABA Banking Journal Podcast, leadership keynote speaker Wilson discusses key practices of leadership development for both current and future bank leaders. Among other topics, she covers:

• How emerging leaders can help themselves succeed in the transition from high-performing individual contributors to high-performing leaders.
• The delicate balance between coaching and hands-on management.
• Why poor-performing leaders can spread weak leadership throughout organizations.
• Tips for identifying and managing the pipeline of leadership.

Wilson will keynote the Emerging Leaders Program at ABA's Annual Convention, Oct. 25-27 in Salt Lake city.