A Kiosk Won't Fix a Broken Process: What a Former Chef Knows About Practice Technology Featuring Aaron Westphal, EP 288
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A Kiosk Won't Fix a Broken Process: What a Former Chef Knows About Practice Technology Featuring Aaron Westphal, EP 288
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Will a patient check-in kiosk cost your practice the human touch, or give it back? In this episode, Tracy Cherpeski talks with Aaron Westphal, president of Kiosk Group, about self-service technology for independent healthcare practices.
Aaron started in professional kitchens, and he explains why a good kiosk setup works like a well-run line: many stations, one plate. He and Tracy cover how kiosks connect with your EHR, why you still need a great front desk, the difference between automation and AI, and why fear of technology can quietly cost a practice time and money.
You will also hear how to decide whether your problem is about people, systems or tools, why modular technology can grow with you, and the first question Aaron asks every prospective customer.
Read the full show notes, memorable quotes, and key takeaways.
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