『8. How a CEO Builds Trust at Scale | Chuck Shaffer, Seacoast Bank』のカバーアート

8. How a CEO Builds Trust at Scale | Chuck Shaffer, Seacoast Bank

8. How a CEO Builds Trust at Scale | Chuck Shaffer, Seacoast Bank

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What does it actually take to build trust at scale?In this episode of Human in the Room, Betsy Gardner sits down with Chuck Shaffer, Chairman and CEO of Seacoast Bank, to explore how people-first leadership helped build one of Florida’s most successful banking institutions.With more than $22 billion in assets, Seacoast operates in an industry where products and technology can look remarkably similar. Chuck explains why the real competitive advantage is still human: relationships, consistency, judgment, and trust.From leading through uncertainty and navigating acquisitions to recruiting exceptional talent and preparing for an AI-driven future, Chuck shares the principles that have guided his 30-year career at Seacoast.This conversation proves that trust isn’t soft. It’s a business strategy, and when you build it well, it shows up in the numbers.In this episode:How leaders build trust at scaleWhy company culture creates competitive advantageLeading through uncertainty and crisisChuck Shaffer’s leadership philosophySeacoast Bank’s “One Team” cultureWhy relationships matter in banking and businessThe human side of mergers and acquisitionsRecruiting and retaining exceptional talentLeadership lessons from the 2008 financial crisis and COVIDWhat Silicon Valley Bank teaches leaders about riskWhy consistency and reliability build customer loyaltyHow AI will change banking and customer serviceWhy human connection becomes more valuable as technology improvesThe relationship between trust and financial performanceWhy leaders must model the culture they expectHuman in the Room explores the human capabilities that technology cannot automate: presence, judgment, and trust.-----------------------------------Stay in the RoomSubscribe to Human in the Room for more conversations about leadership, career growth, workplace culture, AI, and the human skills that still matter most.NewsletterJoin the Human in the Room newsletter: https://humanintheroom.myflodesk.com/subscribeWebsiteLearn more at humanintheroombook.comFollow Human in the RoomInstagram: https://www.instagram.com/humanintheroom LinkedIn: https://www.linkedin.com/company/human-in-the-room/ YouTube: https://www.youtube.com/@HumanintheRoomPodcast Follow Betsy GardnerWebsite: betsygardner.com LinkedIn: https://www.linkedin.com/in/betsygardner22/ Instagram: https://www.instagram.com/thebetsygardner/ Buy the BookGet Human in the Room by Betsy Gardner: https://bit.ly/4uADfVt Bring Human in the Room to Your OrganizationHuman in the Room helps organizations build stronger leaders, healthier workplace cultures, and more effective teams through:Leadership development trainingKeynotes and speaking engagementsTeam workshops and assessmentsGet your Audit done today at: https://wkf.ms/43PoaDWTopics include communication, trust, managing up, intergenerational workplaces, AI and human skills, and human-centered leadership.Bring Betsy Gardner to your organization by contacting info@humanintheroombook.com -----------------------------------CreditsHosted by Betsy GardnerProduced by Hi Hello Labs: https://www.hihellolabs.com/
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