71. What you should never automate in your spa
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71. What you should never automate in your spa
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Just because you can automate something doesn't mean you should. In this episode, you'll learn the three places in your spa business where the human touch is non-negotiable. The first real conversation with a new client, any moment of service recovery when something goes wrong, and how you recognize and develop your team.
You'll hear why an automated response in the wrong moment can cost you a client for life, and what to do instead. This is the second half of our automation series, and it's the part most spa owners skip past to their own cost.
If you want to protect the trust that keeps clients and team members loyal to your spa, this episode is your guide to knowing exactly where to draw the line.
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