It's really this simple: when building a product, you shouldstart with the user story, and you will end with the best solution.

This week on the Six Degrees of Associations Podcast, hosted by Lucas McCann and presented by Big Red M, we're joined by Pete Zimek, the founder and CEO of NoviAMS. We discuss:

• How a customer-first AMA is solves problems arounda user story with precision
• Why products and services tend to hit different whenthe customer (and not private equity) is calling the shots
• How to build impactful software services arounda user story

Learn more: https://www.noviams.com/

Pete is a prolific problem solver with a lot of resilienceand grit. He had already run two Ben and Jerry's franchise locations and founded a tech company specializing in supporting college towns' off-campus housing (which he still owns and runs), when he was “voluntold” to build a technological solution to solve an absolute dumpster fire of an accounting software issue. The end result (and 600 customers later) it became Novi AMS.

Shout out to Nathan Victoria for his recommendation andnominating Pete to join our show! You can watch Nathan's episode with us here: https://youtu.be/H_gF1n5R9Ws

We are joined by the incredibly inspiring Nathan Victoria, CAE, on this week's episode of the Six Degrees of Associations as presented by Big Red M.Nathan is Vice President of NextGen Association Management Company, the inaugural Executive Director and CEO for the Society for Personality Assessment and a doctoral candidate at the George Washington University. He discusses how he makes time for all of these responsibilities while balancing his first calling – being a loving partner and father of three. He is also an ASAE DELP scholar and active in ASAE’s AAPI Advisory Group.We also want to give a shout out to past Six Degrees of Associations guests Wendy-Jo Toyama, Joanna Pineda, and Donald Dea who are also key contributors to this Advisory Group, promoting the inclusion of Asian American and Pacific Islander communities in the association sector.Learn more about NextGen: https://nextgenamc.com/ Follow along Nathan’s Journey on LinkedIn: https://www.linkedin.com/in/nathan-victoria/About Big Red M: https://bigredm.com/

It’s all about strategic succession planning for association leadership this week on the Six Degrees of Associations Podcast. Greg Heidrich, Chief Executive Officer (CEO) of the Society of Actuaries (SOA), takes us on a journey through what must be considered when stepping down from a CEO position. We discuss how that process becomes even more nuanced when you’ve been in the role for nearly twenty years with unprecedented success.Under his leadership, SOA has seen incredible membership growth. How does a leader who has meant so much to one organization step aside? The reality is that everyone is replaceable, and the time must come for succession planning eventually. Even the most iconic leaders have to step aside and let new leadership take the reins.Greg joins us on the Six Degrees of Associations Podcast, presented by Big Red M, to walk us through that journey. After announcing his retirement in September 2025, he will welcome incoming SOA CEO Clar Rosso officially in early May 2026.More about Big Red M: https://bigredm.com/ More about SOA: https://www.soa.org/ Follow Greg on LinkedIn: https://www.linkedin.com/in/greg-heidrich-5439317/