In this episode, Jamie speaks with Maggie Driscoll, Chief People and Culture Officer at Blackbaud, a large public technology company based in Charleston, SC. Maggie spent her entire career in the human resources field, following her true passion for helping companies succeed and grow through building strong internal cultures and pathways for team members. Maggie joined Blackbaud, moving to Charleston just weeks prior to the COVID pandemic that caused massive uncertainty and challenges for people leadership. Maggie and the Blackbaud senior leadership team remained agile, listened to their team members, and received many external accolades for the way they rebuilt their company workstyle, honoring their team members and serving their clients, an approach Blackbaud calls "remote first flexible." Maggie and Jamie also discuss three pivotal career stages that leaders go through -- first-line manager, second-line manager of managers, and broad business leader -- and the unique challenges and pitfalls of each. Maggie shares why leading authentically is so important and why her leadership style emphasizes the avoidance of surprises. Maggie and Jamie close with a discussion on how the "employee deal" may be changing with the latest generation of team members entering the job market. Maggie is an accomplished Human Resources professional, highly recognized in the tech industry and sought after as an advisor in her profession.