#4 - Tyler Rose: The Art of Keeping People: Inside Dishoom's Culture (ft. lot's of Chai)
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#4 - Tyler Rose: The Art of Keeping People: Inside Dishoom's Culture (ft. lot's of Chai)
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I'm joined by Tyler Rose, Chief Gupshup Officer at Dishoom, and yes, we absolutely make him explain what that means 😉.
Dishoom has 2,099 people across some of the busiest restaurants in the UK, three new sites opening this year, and the lowest employee turnover in their 15-year history. In hospitality. Where the industry average sits north of 70%.
We get into the romance and meaning behind everything Dishoom does, internal comms pulled off completely differently - newspapers, apps, competitions, celebrations - hiring for personality as much as skill, the employee journey from the Welcome Walla onwards, the Family Mela, surviving Covid, and why Tyler has stayed for 10 years.
Whatever industry you work in, if you lead people, this one's for you.