361: Escaping the Reward Trap with Özgür Bolat
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概要
- Compliance vs. True Ownership: Extrinsic motivators like bonuses or points might get a task done, but they fail to foster genuine engagement or long-term commitment. "Rewards work if you want compliance. But if you want real ownership, real intrinsic motivation, real engagement and commitment, it may not work."
- The Hidden Costs on Trust and Fairness: Over-relying on rewards often triggers feelings of unfairness among peers and erodes trust between managers and employees or parents and children. "When there's a competition, when there's a winner, always there are some people who complain. As your manager, I start to think: Julie had the capacity... but she only did the bare minimum. Why? Then I will lose trust in you."
- How Rewards Narrow Creativity and Learning: Extrinsic incentives focus attention strictly on the immediate payout, leading people to take the easiest path rather than exploring creative solutions or deep learning. "When you offer a reward, you narrow that focus. If you offer a reward for creative work, you know what will happen? You will treat it as a mechanical work. Rewards can increase quantity, but not the quality."
- Shift from Control to Connection: True motivation comes from understanding underlying barriers, fostering agency, and creating shared values rather than imposing transactional rules. "In punishment and rewarding, you only care about one thing: outcome and consequences. You care about controlling. Beyond rewards, we move from control to connection."
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