272: Stop Selling, Start Recommending: The Art of the Natural Upsell
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272: Stop Selling, Start Recommending: The Art of the Natural Upsell
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What if the best way to increase your average ticket is to stop asking your team to upsell? For most dog daycare and boarding employees, selling feels awkward, pushy, and completely outside the job they signed up for. And when staff members feel uncomfortable making the offer, they usually don’t make it at all. In this episode of the Overdog Podcast, we look at a different approach that can make the whole process feel more natural for your team—and more valuable to your customers.
You’ll learn how to shift the conversation from selling more stuff to making thoughtful recommendations based on what each dog and client actually needs. We’ll talk about training your staff to spot the right opportunities, making recommendations part of the customer journey, and creating a simple system your team can actually use. If you want to grow revenue from the customers you already have without turning your front desk into a sales team, this episode will give you a much better way to think about it.