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Welcome to the Laundromat Resource Podcast! In today’s episode, host Jordan Berry sits down with a seasoned, yet anonymous, owner who’s achieved impressive success in New York City’s ultra-competitive laundromat and dry cleaning scene. This guest pulls back the curtain on what it really takes to build and operate profitable laundry businesses amid sky-high rents, tough competition, and the ever-shifting pulse of Manhattan.

You’ll hear candid stories about acquiring zombie mats, handling accounts receivable, navigating challenging commercial clients, and the invaluable lessons learned from early mistakes. Plus, discover a countercultural business model focused on human connection and top-tier customer service—delivering six-figure returns from a tiny footprint. Packed with practical strategies, hard-earned wisdom, and actionable advice, this episode is a must-listen for anyone looking to buy, run, or scale their first—or next—laundromat.

In this episode, Jordan & Guest Discuss:

00:00 Understanding the laundromat business

06:31 Customer turnover in Manhattan

13:44 Researching laundromats and making first purchase

15:28 Spending on unnecessary upgrades

23:49 Managing dry cleaning finances

29:52 Challenges of Starting a Laundromat

32:15 Managing laundromat services and clients

40:08 Running a laundromat from afar

46:21 Focusing on business acquisitions

52:05 Simplifying laundromat payment system

56:16 Neighborhood laundromat business model

01:00:04 Customer service and machine tutorials

01:04:29 Operating systems staying old school

01:13:31 Buying and managing a laundromat

01:17:12 Handling customer complaints

01:21:35 Avoid these laundromat buying mistakes

01:26:28 Networking with industry experts

01:31:48 Consultants in laundromat Facebook groups

01:40:56 Networking in the laundry industry

01:43:25 Combatting loneliness in New York

01:47:00 Weekly action challenge outro

Free Strategy Zoom Call with Jordan:

https://calendly.com/laundromatresource/free-strategy-call?back=1

🔗 Resources and Links:

• laundromatresource.com/resources
• Laundromat Resource
• Jordan@laundromatresource.com
• https://laundromatdfy.com/

Show Notes

• laundromatresource.com/show257

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