An unexpected path from Amish roots to CNC shop ownership sets the stage for a conversation about forging a career in manufacturing without a clear roadmap. This episode highlights how a hands-on upbringing built a foundation for curiosity and innovation, leading to a passion for machining and the drive to launch a successful business.

Key topics include pinpointing ideal customers, addressing the challenges of training and mentoring new talent, and cultivating a workplace culture grounded in honesty and psychological safety. Listeners will hear thoughtful reflections on technology, problem-solving, and the nuances of work ethic across generations, along with real stories about overcoming setbacks and tough leadership decisions. Perfect for anyone considering their own leap into business or seeking fresh insights on building a thriving, people-centered shop.

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Connect with Jess on LinkedIn: https://www.linkedin.com/in/jessicaurbans/

Connect with Christina on LinkedIn: https://www.linkedin.com/in/christinacasanova/

Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-miller-979158288/

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About Midwest CAM Solutions:Midwest CAM Solutions is the world’s largest GibbsCAM reseller, helping manufacturers boost productivity with expert CAM software solutions, training, and support.

Learn more at: www.midwestcamsolutions.com

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00:00 Cold Open & Show Intro00:45 Phil Miller’s Early Background02:08 Childhood in the Shop02:14 First Jobs and Entry into Manufacturing02:41 Getting into CNC and the “Wow” Factor03:56 Transitioning from Manual to CNC04:12 Biggest Challenges in Learning CNC05:06 Deciding to Start a Machine Shop05:53 Realities of Business and Growing Reach06:53 Lessons from Customers and Business Upsets07:52 Advice for Identifying Ideal Customers09:08 Learning to Say “No” as a Business Owner10:00 Building Relationships with Customers10:25 “Then vs. Now”: Technology, Problem Solving, and Learning13:18 Generational Differences & Problem Solving Skills15:46 Work Ethic: Past vs. Present18:48 The Influence of Amish Community Values21:19 Changing Traditions and Mutual Aid23:29 Speed vs. Quality: What Matters Most24:28 Shop Culture and Psychological Safety26:14 Leadership & Supporting Employees27:55 Forgivable or Fireable: Real-Life Scenarios32:31 Parallels Between Parenting and Leadership33:21 Hiring for Work Ethic and Organization36:58 Training the Next Generation: Challenges and Solutions39:39 Communication, Clarity, and Employee Support42:32 Training the Next Generation: Why Is It So Hard to Find Good People?43:50 The Training Gap vs. Skills Gap44:55 Sharing Knowledge and Leadership Philosophy45:36 Approaches to Training New Hires46:47 Connecting with Phil Miller and Star Machine47:15 Advice for Aspiring Entrepreneurs48:44 Closing Thoughts & Where to Connect