2-21: Through the Lens of Help
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2-21: Through the Lens of Help
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In this episode of the EMS Wizard Podcast, John and Terence explore how the word help carries very different meanings across the EMS profession, from the street to the administrative office. They discuss how field providers often view help as immediate, hands-on support, while managers and leaders may define help through systems, policies, and long-term solutions. The conversation highlights how these differing perspectives can create disconnects if leaders are not intentional in how they communicate and respond. John and Terence emphasize that effective EMS leadership requires understanding both viewpoints and knowing when to step in directly versus when to build structure that supports crews over time. They reflect on how misaligned expectations around help can impact trust, morale, and organizational culture. Ultimately, the episode challenges leaders at every level to rethink what help really looks like in their role and how their actions are perceived by those they lead.
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