『194 The Fix: Systems, Not Your People–Betsy Kauffman』のカバーアート

194 The Fix: Systems, Not Your People–Betsy Kauffman

194 The Fix: Systems, Not Your People–Betsy Kauffman

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Why do teams get stuck? It's not because people are broken, but because the systems around them are. Betsy Kaufman spent 25 years leading large-scale technology transformations across Fortune 500 companies before founding Cross Impact Coaching. Her TED talk, "Honest Conversations at Work," has 1.6 million views, and her new book, The Fix, distils 20 years of patterns she's seen across leadership teams struggling to execute. This conversation with Nina Sunday includes the accountability ladder, the difference between responsible and accountable, why "hope is not a strategy," and what actually happens in a room when no decision gets made. Timestamps 0:06 - Opening: the accountability ladder and why it's a mindset shift for project managers 1:16 - Meet Betsy Kaufman: 25 years leading tech transformations, TED speaker, and her new book The Fix 2:25 - The book's origin: 20 years of patterns across leaders and teams trying to work better together 2:47 - Earliest warning signs that a deal, team, or acquisition is starting to struggle 4:08 - Why change fails: people aren't informed, and ADKAR gets ignored during acquisitions 5:08 - Handover gaps - why work stalls the moment no one owns what happens next 6:10 - The $40 million acquisition deal in The Fix, and the forecast miss nobody caught in time 7:21 - Hope is not a strategy - the difference between hoping and having a plan 7:48 - Why the book is called The Fix: people aren't broken, but the systems around them often are 9:42 - Inside a 90-minute meeting where no decisions get made 11:16 - DiSC styles and how a "collaborative" leader can actually be avoiding decisions 13:04 - The leadership behavior that looks like strength but quietly shuts teams down 15:20 - Michael Gerber's E-Myth: fixing the system instead of blaming the person 17:22 - Accountable vs responsible: untangling the RACI confusion leaders get wrong 18:41 - Teaching accountability with emotional intelligence, not blame 19:04 - The accountability ladder in practice, and how to move up a rung 19:57 - Inside "the lab": Betsy's one-on-one and team coaching model 21:57 - Where to find Betsy: free leadership alignment survey, website, and LinkedIn Guest Links Book: The Fix by Betsy Kaufman (Amazon - paperback, Kindle, audiobook) Website: crossimpact.co (free leadership alignment survey) LinkedIn: Betsy Kaufman TED Talk: Honest Conversations at Work Key Quote "People are not broken... it might also be that the system around them has not been built to support them as leaders." Learn more about your ad choices. Visit megaphone.fm/adchoices
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