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Hiring your first couple of staff can be very traumatic for a business owner. Everything is new and you face all sorts of problems with funding the new salaries, hiring the people and getting them productive as fast as possible. This podcast introduces our resource bundle that reduces your growth stress and builds your business momentum. Read More

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Multi Tasking is almost the norm in a work environment. But that doesn't make it a good thing! In fact it can damage both your overall productivity and your business's finances. Hear more on this podcast and read on our website

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At every growth stage of a small business the owner faces new management problems. You trained for and are great at your professional skill but management is something new for you. And it keeps changing and new fires popup demanding your attention. 12Faces has been there, done that, and this is our solution. Simple repeatable Routines that create reliable habits for you and your staff so all those routine jobs get done well and are off your back. They are graduated by degree of difficulty just like martial arts "belts" so you will never be out of your depth. Learn More

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A business strategy runs the risk of being some overwhelming, multi page, document that you, and your staff, find hard to visualize. So a Strategic Plan is often put on the shelf and rarely looked at.

We show how to do a comprehensive, one page Strategic Plan you can just visualize as a "tree' Read more

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Describe your business intentions to both your staff and your customers quickly and easily so everyone is approaching your business with a clear understanding of your "North Star" that guides where you want your business to go. Read More

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The 5 Why Technique lets you and you team work through a list of possible reasons why something is not working to narrow down on the few that are the main cause of the problem. Then you can fix just those principal problems rather than dilute your resources over trying to fix a lot of less likely causal factors. Read More

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Too much or too little inventory of any particular stock item means profits forgone (under stocking) or cashflow tied up in slow moving stock. Either way, inventory control is vital for the health of a inventory-intensive business. Read more

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Tough as it might be to imagine, there is ample evidence that the 80/20 Rule or Pareto Principle can improve outcomes up to 16 times more with little extra work. Read more