『1106: Great Onboarding — Secret to Long-Term Retention - Jenni Poulos』のカバーアート

1106: Great Onboarding — Secret to Long-Term Retention - Jenni Poulos

1106: Great Onboarding — Secret to Long-Term Retention - Jenni Poulos

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Great onboarding does more than teach a new team member how to do a job. It creates clarity, connection, and a path toward long-term success in the practice. In this episode, Kirk Behrendt talks with Jenni Poulos, ACT Dental coach, about why retention begins before a team member’s first day and how a structured onboarding process can help new hires become confident, independent contributors. You’ll learn the essential elements of effective onboarding, how to create a support system for new hires, and how to use the 333 framework to guide development through the first three days, three weeks, and three months.For a practical roadmap to improve onboarding and team retention, listen to Episode 1106 of The Best Practices Show!Main Takeaways:Retention begins during onboarding, when new team members start deciding whether the practice matches what they were promised during the hiring process.New hires need clarity around their responsibilities, measures of success, decision-making authority, and where to go for help.Belonging is created through intentional preparation, including having systems, logins, trainers, and team members ready before the new hire arrives.Shadowing alone is not a complete training process because new hires need a structured development plan rather than learning only from what happens during the day.A small committee of leaders, trainers, and culture-focused team members can provide different types of support and feedback throughout onboarding.The 333 framework establishes milestones for a new hire’s first three days, three weeks, and three months, with increasing levels of competency and independence.Consistent feedback throughout the first 90 days ensures that expectations are clear and prevents the formal review from being the first time a new team member hears about a concern.Episode Chapters:00:00 Why great onboarding supports long-term retention02:11 Onboarding should be an intentional experience04:07 The questions new team members are asking08:12 Defining roles, responsibilities, and measures of success12:59 Why shadowing alone is not training14:03 Creating a committee of success and normalizing feedback16:00 Introducing the 333 onboarding framework20:39 What success should look like after three weeks28:00 Final thoughts and the 333 Onboarding GuideGuest Bio:Jenni brings to dental teams a literal lifetime of experience in dentistry. As the daughter and sister of periodontists and a dental hygienist, she has been working in many facets of the dental world since she first held a summer job turning rooms and pouring models at the age of 12. Now, with over 10 years of experience in managing and leading a large periodontal practice, she has a firm grasp on what it takes to run a thriving business. Her passion for organizational health and culture has been a driving force behind her coaching career. She has witnessed firsthand how creating an aligned and engaged team will take a practice to levels of success that they never believed possible!Episode Resources:333 Onboarding Guide: https://hub.smilesource.com/c/resources/3-3-3-onboarding-modelMore Helpful Links for a Better Practice & a Better Life:Contact Gina to learn more about ACT: gina@actdental.comThe Best Practices Show: https://www.actdental.com/podcast/Smile Source Community Hub: https://www.actdental.com/community-hubUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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