108 Years In: What It Takes to Lead in the Third Generation with Jaclyn Leibl-Cote
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108 Years In: What It Takes to Lead in the Third Generation with Jaclyn Leibl-Cote
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Every generation inherits a different company. By the time a family business reaches the third generation, the organization is larger, the family system is more layered, and the decisions carry more weight in every direction. Third-generation leaders know that running on instinct is no longer enough to both protect the legacy and continue to drive growth.
Jaclyn Leibl-Cote faced this when she stepped into leadership at Collette. She had to earn the right to lead it, working outside the business before returning, building credibility within an organization that already had its own culture and momentum, and stepping into high-stakes decisions.
The clearest example of this occurred during the pandemic, when Collette refunded over $185 million in tour revenue rather than hold onto it amid the uncertainty. It was the kind of decision that is only "simple" when you're clear on what the company's promise is to its customers, employees, and family ownership.
This conversation is for anyone managing the gap between the business they inherited and the leader they need to become.
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