『019-Caring Workplace Journey: Capital Credit Union』のカバーアート

019-Caring Workplace Journey: Capital Credit Union

019-Caring Workplace Journey: Capital Credit Union

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Strong cultures don't happen by accident. "Lasting culture change happens when leadership teams develop a shared understanding of the culture that they want to create and take collective ownership for building it." -Dr. Misty Janks, Chapman Foundation CEO & Organizational Psychologist The Stories Behind the Data | Capital Credit Union's Caring Workplace Journey In Episode 015 of Beyond The Class, we explored survey data and measurable outcomes from Capital Credit Union's partnership in the Chapman Foundation's Caring Workplace Program. In this episode, we go beyond the numbers to hear directly from the leaders bringing that work to life every day. Joined by Erin Wojkiewicz, Assistant Vice President of Talent Development & Financial Education, and Tammy Williams, Chief Experience Officer, we explore how the Caring Workplace strategies helped uplift existing programs, create a shared language for more than 500 team members, and support Capital Credit Union's vision of becoming a "Leading with Heart" Caring Workplace. Erin and Tammy share how the Caring Workplace Program provided a framework to connect and uplift efforts already underway, from engagement surveys and onboarding to learning, recognition, and employee development. Most importantly, they share the stories behind the data and the human impact they've witnessed through stronger relationships, more courageous conversations, and a culture where people can thrive. RELATED RESOURCES Learn more about the Caring Workplace program - https://chapmancommunities.org/caring-workplace-program/Explore Chapman Foundation classes - https://chapmancommunities.org/learn-to-connect/Continue your journey by listening to the Replay & Retool episodes 010, 011, 013, and 014. CHAPTER MARKERS 00:00 - Introduction and Episode Overview 04:00 - What "Leading with Heart" Means at Capital Credit Union 07:05 - The Culture Strategies Creating Impact 10:07 - Employee Voice, Feedback, and Leadership Roadshows 13:01 - Appreciation Practices and Meaningful Recognition 17:41 - Bringing Foundational Classes to More Than 500 Team Members 20:22 - Onboarding Culture and Living the Values 22:30 - Building a Culture of Learning 24:02 - Engagement Data and the Stories Behind the Numbers 27:54 - How the Chapman Foundation Partnership Supports Capital Credit Union 31:05 - The Way We Lead Impacts the Way People Live 34:59 - What's Next in the Caring Workplace Journey 36:14 - Closing Reflections KEY TAKEAWAYS Through the Caring Workplace program, culture grows and sustains when organizations intentionally connect existing programs to a shared vision and strategy. Chapman Foundation classes can help create a common language that strengthens relationships at work, at home, and throughout the community. The most powerful measure of culture isn't just the data. It's the stories, experiences, and lives impacted along the way. LEVEL UP OPPORTUNITY As you listen, consider which of the six Caring Workplace culture strategies is most developed in your organization and which one presents the greatest opportunity for growth. What intentional action could you take this week to strengthen trust, appreciation, accountability, meaningful work, intentional connection, or learning?
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