Work is just life. And life is messy.

For years, Jason and his maintenance crew pulled off a miracle. They kept a cancerous, ancient, rust-bucket of a machine running with a basic workaround, simply because the machine needed to run and the company refused to fix it. Every day they succeeded, they were rock stars. But the day the outcome slot machine finally spit out a loss, Jason was instantly labeled "uncaring," "lacking common sense," "willful and reckless," and "just plain stupid."

Sound familiar?

Companies love to cash the checks written by the daily, heroic workarounds of the people actually doing the work. But the moment those workarounds fail, management throws a temper tantrum, blames "human error," and fires the last person left holding the bag.

In Everything Makes Sense Until It Doesn't, Sam Goodman strips away the empty checklists and corporate speak to ask one massive question: Why do we wait for things to go wrong before we decide to learn?

Through a raw, totally normal story of a very bad day at work, this book explores how one event changed everything for a single organization. It forced a complete shift in how they thought about outcomes and how they asked questions, leading to one massive realization: they were completely missing the most interesting part of the story. Yes, after things went wrong—but most importantly, while things were going perfectly right.