Hosts S. Chris Edmonds and Mark S. Babbitt welcome Nathaniel Arana, Founder & CEO of NGA Healthcare.

With an employee turnover rate of less than 1%, Nathaniel has built a culture rooted in respect, honesty, accountability, flexibility, and trust. In this conversation, he shares how NGA Healthcare grew from a startup to a nationwide organization while maintaining strong employee engagement, high performance, and exceptional retention.

One theme stands out:

Respect isn't just a value. Respect is a standard.

How to scale culture during rapid growth.

Why respect and honesty drive employee retention.

How remote-first organizations succeed.

Why leaders must address toxic behavior immediately.

How employee referrals strengthen culture.

Why flexibility, trust, and accountability improve engagement.

Nathaniel Arana
Founder & CEO, NGA Healthcare

Respect and accountability create stronger cultures.

Employee referrals reveal the health of a workplace.

Remote teams thrive when leaders focus on outcomes, not control.

Retention improves when employees feel trusted, valued, and respected.

What has the biggest impact on employee retention: respect, flexibility, accountability, trust, or career growth?

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