In this episode, Jamie welcomes Kristi Faltorusso, https://www.kristifaltorusso.com at KRISTI FALTORUSSO, to discuss the critical role of customer success in early-stage companies. Kristi shares her journey from a decade in publishing and marketing to transforming customer success teams in the B2B space. The conversation explores the benefits of proactive customer success strategies and the challenges companies face when they wait until issues arise. Whether you’re a founder, team leader, or just curious about enhancing customer relationships, this episode offers practical insights on building a strong customer success foundation.

🔗 Guest & Resources
Connect with Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Check out KRISTI FALTORUSSO: https://www.kristifaltorusso.com

🤝 Connect with Me: https://www.linkedin.com/in/jamieschneiderman/
Unstuck Your Business: www.unstuckyourbusiness.com

📌 Chapters
00:00 – Welcome and Introduction to Kristi Faltorusso
00:36 – Understanding KRISTI FALTORUSSO
01:43 – Kristi Faltorusso's Journey and Insights
02:30 – Major Shifts in the Industry
04:11 – Key Technologies and Innovations
05:37 – Market Demands and Challenges
06:54 – Opportunities and Cautions in the Field
09:42 – Real-world Applications
11:13 – The Future of Content and Learning
12:17 – Insights on Collaboration and Teamwork
14:13 – Strategies and Best Practices
15:20 – Balancing Creativity and Growth
16:56 – Lessons Learned
18:24 – Engaging with KRISTI FALTORUSSO
19:56 – Final Thoughts and Key Takeaways

🔑 Keywords
customer success, early-stage companies, business growth, customer retention, problem-solving, startup strategy, proactive approach, founder insights, team leadership, scaling customer success systems

👉 Want to be on the podcast? Send an email to jamie@unstuckyourbusiness.com