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Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?

Do you know how much complaining costs your organization each year? There is evidence that whining has serious negative effects, both personally and professionally. Not only does it demotivate individuals and eat away at their energy, sometimes even making them sick, but it reduces productivity, leads to staff turnover, poisons the work climate and rubs off on customer satisfaction. Is the complaining to be accepted in a workplace? Not at all! Luckily, there are ways to counter this bad habit, whether at work or at home.

This completely updated edition of Emily Post’s essential guide to business etiquette has been fully refreshed with comprehensive advice on everything professionals and jobseekers need to know about how to succeed in the business world today. No matter the industry or the position, business is...

Have you ever felt like learning to negotiate requires a different personality than that required to sell? Great salespeople foster relationships built on trust and a focus on customer outcomes. Yet, when the customer says “yes” and it’s time to negotiate, we change personalities. We hide things, focus on our own optimal outcomes, and in many cases, leverage strategies drawn from FBI hostage negotiation techniques.

Navigate office politics with confidence in How to Deal with Office Snakes Without Killing Them by Kevin J. LaRue. This concise, action-packed guide shows you how to outsmart manipulative coworkers—those “snakes” who spread rumors, steal credit, or dump work on others—without losing your cool or hurting your career. Perfect for professionals at any stage, it delivers practical, no-fluff strategies to thrive in toxic workplaces and emerge stronger.

The most authoritative and comprehensive text of its kind, Kiss, Bow, or Shake Hands, 2nd Edition is your must-have guide to proper international business protocol. With countries such as China and India taking on a more significant role in the global business landscape, you can't afford not to know the practices, customs, and philosophies of other countries.

50 Things Every Young Lady Should Know is a young lady’s guide to becoming the type of lady that people respect and enjoy. Without being overly preachy, this resourceful guide will help young women learn the basics of good conduct, respectful interaction, and thoughtful behavior. Some of the...

Let's be honest: Your coworkers can drive you crazy sometimes. You spend your days navigating a minefield of passive-aggressive emails, pointless meetings, and downright “less than smart” behavior. You dream of a workplace where you can say what you really think... without getting fired. HR Approved Ways to Say (Almost) Anything to Coworkers is your secret sauce. This book will show you how to tame the chaos, conquer difficult people, and reclaim your sanity—all while keeping your HR record squeaky clean.

Don't just see the sights—get to know the people. Morocco is a joy to the senses. Graced with spectacular scenery, the country's rich history is carved into its architecture and baked into its cuisine. Its marketplaces are filled with tantalizing scents and colorful sights, and the call of the...

In today's environment of partial attention and isolating remote work, few things are more satisfying than group experiences that produce powerful, meaningful connections and output. But this kind of enlivening, collective work doesn't happen by chance. It must be consciously designed and purposefully activated—in a team, an organization, and a culture. The good news is that making space for this kind of work doesn't have to be hard. There's a technique available to everyone, with no special certification required: gamestorming.

Through engaging real-life stories and actionable insights, seasoned executive Todd Zive reveals how to lead as a mensch, a person of integrity and honor. Drawing from his extraordinary journey—shaped by the murder of his father at age four—Todd illustrates how resilience, self-belief, and the support of others inspire personal and professional growth.

Jason Howland takes a deep dive into the world of professional selling, from how he came up from a criminal drug-addict, to a thought leader in the world's highest paid profession. Take this fun, challenging and at times hilarious ride, as you become a top closer…an ActionCloser!

Business in den Golfstaaten? Dann vergiss alles, was du über Meetings, Pünktlichkeit und Handschläge weißt! Deals werden hier nicht am Verhandlungstisch besiegelt – sondern beim dritten Tee! Willst du wissen, wie du in der arabischen Geschäftswelt punktest? Dann bist du bei Birgit Maria Kemphues genau richtig! Sie ist internationale Business-Strategin, Board Member, preisgekrönte Unternehmerin und Netzwerkerin auf Top-Level. In diesem unterhaltsamen Hörbuch teilt sie Insider-Wissen, das kein Business-Knigge verrät.

Karen Hough doesn't want you to be "perfect." People fear public speaking because they worry about having to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. It's authenticity and passion that win people over, she says, not "polish." But you can't be authentic if you’re following guidelines that drain the life and personality out of your presentation. Hough debunks over a dozen myths about presenting to make it more fun and natural for everyone.

Don't just see the sights―get to know the people. Nestled in the Caucasus Mountains at the crossroads of Europe and Asia, Georgia plays a geopolitical role far greater than its size would suggest. Its strategic location has been both a blessing and a curse, however. Once a battlefield of the...

Don’t just see the sights―get to know the people. A land of mountains, hills, and fertile plains, Romania is a tourist destination waiting to be discovered. It is a rich and complex country: a place whose cities are home to beautiful parks and vibrant cultural scenes; whose people welcome...

Culture Smart! guides provide travelers with vital information about the values and attitudes of the people they will meet, and practical advice on how to make the most of their time abroad. Travelers to Poland in particular, a country in transition from its Communist past, need to be open-minded and well-informed.

Legend has it that when Caesar’s general arrived on Portuguese soil in the first century CE, he claimed to have discovered a country blessed with a mild climate and a beautiful coastline, but whose inhabitants were ungoverned and ungovernable. Today, the Portuguese are still impulsive, set in their ways, and resistant to change, yet they are ever charming, romantic, and nostalgic, with an unshakable loyalty toward family and friends.

Don't just see the sights―get to know the people. At first sight, modern-day Egypt is an unruly and chaotic place: a cacophony of sounds, an overload of smells, and a swirling visual feast. Ancient church domes and medieval minarets share the same space with fast-food chains and chic...

The Sultanate of Oman, long regarded as one of the more mysterious countries of the Arabian Peninsula, is finally getting more of the attention it so deserves. An ancient land with a rich history and dramatic landscapes, Oman was largely cut off from the modern world until the accession to the throne of Sultan Qaboos in 1970. Since then this peaceful country has developed slowly but deliberately, placing a strong emphasis on retaining its cultural heritage while moving into the hi-tech era.