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Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she...

Congratulations—you might’ve just ruined a great one. And this book is here to make sure you keep doing it… unless you want to stop. In How to Ruin a Great Conversation, Patrick King hilariously dismantles every awkward, cringey, well-intentioned-but-totally-misguided way people sabotage social interactions. From asking weirdly invasive questions, to oversharing your entire life story, to playing defense like your ego's in a UFC match—you’ll learn exactly what not to do if you want connection, not confusion. This book is for you if: You panic and word-vomit your autobiography to a stranger.

Survive and succeed at work, even if you’re dealing with toxic bosses or coworkers and walking away is not an option. Are you constantly walking on eggshells at work? Do you deal with gaslighting, mood swings, or coworkers who seem determined to tear you down? Have HR conversations, staying quiet, or venting to friends left you feeling stuck and unsupported? You are not alone. Many people are navigating hostile work environments without clear guidance. This audiobook is here to help.

In this surprising and deeply practical guide, vocal coach and songweaver Barbara McAfee invites you to explore The Five Elements Framework—Earth, Fire, Water, Metal, and Air—as a path to reclaiming your full voice. With humor, heart, and years of experience coaching leaders and changemakers, she helps you rediscover your natural range and presence—not just to sound better, but to connect more deeply, lead more effectively, and live more fully.

A senior manager who specializes in putting out business fires is combustible when he shouldn’t be. Can he change enough to save his relationship with the love of his life? Can he stop fighting the need to reform?

In the fast-paced world of today, where time is limited and notifications are incessant, concise and effective communication has never been more critical. In this context, Hearts, Minds & Wallets introduces the Tools & Templates (TnT) for Dynamite, Dynamic Dialogue. This compact and results-focused book shares relatable narratives demonstrating these models in action.

Previously published as Negotiating While Black Winner of the 2024 “Most Useful” Book by the Non-Obvious Book Awards Winner of the 2024 "Best Self-Help" Award by the African American Literary Awards A real-world, one-of-a-kind resource for anyone who has ever been underestimated, overlooked...

Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today's high-stress environment. Acclaimed as a prime mover on the subject, Emotional Intelligence at Work has seen four editions and has been translated into...

A practical handbook examining how established businesses can use their unique advantages to fight back and win in a digital arena too often dominated by tech start-ups, disruptors and unicorns. The big tech companies (Alphabet, Amazon, Apple, Meta, Microsoft) have had an enormous impact on our everyday lives. A new wave of start-ups in the tech sector has dominated the press and swallowed up huge amounts of investment. But what about those established companies in the traditional parts of the world’s economies, from energy, industrial and consumer goods to travel and health?

In Story: The Currency of Influence, Jon Timothy Newsome reveals why storytelling isn’t just another corporate buzzword; it’s the currency of influence that separates mediocrity from excellence. While your competition is Googling “storytelling tips” and drowning in superficial techniques, you’ll be mastering science-backed mechanisms that move decision-makers to act. This isn’t about quick fixes; it’s about understanding the biological framework that makes humans respond to stories.

"Things Smart People Do Differently" isn’t about IQ scores or showing off. It’s about making simple, repeatable choices that set you apart — in how you think, work, and live. Most people coast through life on autopilot. Smart people play a different game. They see patterns others miss. They ask better questions. They use mental models to make decisions faster, avoid costly mistakes, and quietly win in ways that last. This book distills proven strategies from psychology, business, and life experience into clear, practical actions you can use immediately — without gimmicks or hype.

Do you ever walk away from a conversation thinking, “Why did I say that?” Or worse, “Why didn’t I say anything at all?” What if confidence in conversations wasn’t about being louder, funnier, or more charismatic, but about learning to speak like yourself and actually be heard? Whether it’s awkward small talk, high-pressure work moments, or surface-level personal interactions, The Essentials of How to Talk to Anyone offers a fast-track guide to build the skills that matter most: confidence, clarity, and connection.

Emotional Intelligence: Behaviors and Habits for Career Growth is Book 1 in the Leadership’s Most Wanted series—a 3-part journey co-developed with Todd Gilmore. In this first installment, Jessop helps you build your internal EQ: self-awareness, emotional control, empathy, and purposeful communication.

You're not alone—many adults face similar challenges daily. Imagine confidently expressing your ideas, connecting deeply with others, and navigating conversations with ease. This guide offers a comprehensive toolkit tailored for modern communication needs, empowering you in all social settings. Even if you've felt daunted by past attempts to improve your skills, this book provides bite-sized, actionable advice that fits seamlessly into your daily life.

In Lessons from the Mat, Chen breaks down the 12 core principles that will help you focus your efforts, seize the moment, adapt to challenges, and more effectively build the career—and the life—you want. Whether you're an entrepreneur, an executive, a small business owner, or a freelancer—whether you’re navigating boardroom negotiations, launching a new venture, or working to turn your passion into a profitable business—these time-tested principles will help you navigate the challenges you face while maximizing your impact.

Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: start from scratch and attract your first members; find and design the perfect platform for your community; keep members engaged, sharing expertise, and helping each other; create a magnetic community culture—unique from any other online destination; position you and your organization at the center of your field; and budget for your community with a detailed breakdown of costs and resources required.

Dieses Hörbuch enthüllt die fiesesten Verhandlungstricks aus zwei Jahrhunderten. In dieser ungewöhnlichen Zusammenschau von Verhandlungstaktik, Gesprächsführung und rhetorischen Strategien aus dem 20. und dem 21. Jahrhundert findet der Leser bewährte Manipulationsmethoden, die man nur entlarven kann, wenn man von ihrer Existenz weiß.

In today's fast-paced world, the ability to communicate effectively and captivate an audience has become an essential skill. Whether you are presenting your ideas to a small group or addressing a large gathering, the power to engage and inspire others can open doors to countless opportunities. With Effective Communication and Public Speaking you will embark on a transformative journey that combines the three key elements of success: fun, skill, and discipline.

Discover the untamed world of professional ambition in Devil's Guide to Getting a Promotion the Wrong Way. In this captivating and wickedly witty guide, you'll explore the hidden tactics, sly strategies, and artful manipulations that ambitious individuals employ to ascend the corporate ladder.

Avoid inadvertently offending or alienating anyone by following six straightforward communication guidelines developed by a no-nonsense linguistic anthropologist and business consultant.