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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.

How to Sweet-Talk a Shark is a rare, candid, and entertaining glimpse into an insider's world of high-stakes negotiation - showing Richardson's successes and failures in some of the world's least friendly places. Meanwhile, listeners get frank lessons in the art of negotiation: how to prepare, how to size up your opponent, how to understand the nature of power in a standoff, how to give up only what is necessary while getting what you want, and many other strategies Richardson has mastered through at-the-table experience.

In addition to his work as an entrepreneur, corporate executive, and consultant, for the last 16 years August Turak worked alongside the Trappist monks of Mepkin Abbey, watching firsthand as they undertook new enterprises and sustained an incredibly successful business practice. Service and selflessness are at the heart of this 1,500-year-old monastic tradition’s remarkable business success, an ancient though immensely relevant economic model that preserves what is positive and productive about capitalism while transcending its ethical limitations and internal contradictions.

Does your daily effort at work build your dream, or someone else's? Do you do your job for the paycheck or the fulfillment? It's possible to have both, and this book shows you how to get there. The key is in following your passion and purpose. You have a natural-born talent - whether you know it or not - that can make the world a better place. You have a unique story and vision that can lead you to the life you love.

The question "What do I want to do with my life?" is more difficult to answer for today's 20-somethings than it was for their parents - not only do today's jobs look different, but career paths are altogether less of a sure thing. It's in this modern context that Lodro Rinzler provides Generation Y with wisdom for approaching the whole issue of livelihood - not only how to find work, but how to bring compassion and meaning into the job once you’ve got it. It’s wisdom from the Buddhist tradition that works for anyone.

The Big Moo is a simple audiobook in the tradition of Fish and Don't Sweat the Small Stuff. Instead of lecturing you, it tells stories that stick to your ribs and light your fire. It will help you to create a culture that consistently delivers remarkable innovations.

Until recently, McClelland and Stewart had been known as 'The Canadian Publisher', the country's longest-lived and best independent press. Its dynamic leader, Jack McClelland, worked with successive provincial and federal governments to help draft policies in the 1960s and '70s which ensured that Canadian stories would, for the first time in the nation's history, be told and published by Canadians. M&S introduced Canadians to themselves while championing the nation's literature.

Everywhere you look there's a motivational quote to greet you. Pursue your passion! Nothing is impossible! Happiness is a journey, not a destination! But what if there is actually scant evidence to back up these shimmering proclamations? What if positive thinking does not, in fact, lead to positive life outcomes? What if life is too short to not have regrets? In other words, what if many of our most cherished motivational platitudes simply aren't true?

Flora a tout pour elle : un fils drôle et adorable, un mari brillant, des amis sincères, un jardin qu'elle aime et un beau cerisier. Pourtant, elle a l'impression que son extrême sensibilité perturbe sa confiance et la pousse parfois à se replier sur elle-même. Un soir, elle rencontre Marc, professeur de yoga... Comment l'aidera-t-il à surmonter son hypersensibilité?

C'est un constat permanent, autant dans la vie privée que publique et sociale : les gens communiquent mal. Ils ne s'écoutent pas vraiment, s'expriment n'importe comment, n'ont pas suffisamment conscience de ce qu'ils disent, pourquoi ils le disent, ce qu'ils visent, et l'effet, parfois misérable ou contre-productif, de leurs paroles. Ils n'ont pas conscience de leur expression non-verbale, qui a une puissance considérable dans la communication. Ils confondent parler, s'exprimer et communiquer. Ils mélangent les plans rationnel et émotionnel. Comment clarifier ce dont on veut parler ?

The Big Life is packed with actionable guidance combined with personal advice from high-profile millennial women who have already achieved tremendous success, plus intimate conversations with a cast of compelling characters and Shoket's own stories on her quest for The Big Life. You'll learn to tackle all of the issues on heavy rotation in your mind.

From back-office accountant to front-line executive, the rapid rise of the chief financial officer is unrivalled by any other corporate role. With access to every facet of the business, CFOs now wield a level of influence matched only by chief executives. This book explains how CFOs earned their privileged position, and what the future may hold for them. It describes their ever-expanding role, and how they are transforming their departments to help them deal with it.

Cut through the mental noise of modern life and move one step closer to true happiness. The quest for perfection and the sheer volume of “noise” and guilt in modern life can be crushing on even the most put-together person. With Cut the Noise, author and popular keynote speaker Chris Helder will show you how to cut through the noise, release yourself from guilt, and stop seeking perfection so that you can focus on what you really want and what really matters.

Este audio libro fue elaborado con la finalidad de ayudarte a llenar tu vida de prosperidad y abundancia, de una manera práctica y sencilla. Consta de una gran cantidad de pensamientos, reflexiones, ideas, consejos y acciones sugeridas que te ayudarán a lograr el éxito en tu vida. El éxito que vale la pena conseguir, el que está de acuerdo con tus preferencias y tus capacidades.

Fat Gay Vegan is exactly what he says in the name - he's fat, he's gay and he's vegan. But for a word that's grown so popular, what does being vegan actually mean? The vegan community has grown hugely in the last decade but is surrounded by questions of ethics, of community, of celebrity food fads and spurious health claims. For the last seven years, Fat Gay Vegan has been a voice that cuts through the fuss and the fads and calling bullshit wherever he finds it.

Despite all the high-tech tools available to salespeople, the most personal method still works best. Storytelling packs the emotional punch to turn routine presentations into productive relationships. It explains products or services in ways that resonate; it connects people and creates momentum. Stories speak to the part of the brain where decisions are made. Paul Smith, author of the acclaimed Lead with a Story, shifts his best-selling formula to the sales arena.

Geared toward women who are considering getting into tech, or those already in a tech job who want to take their career to the next level, this book combines practical career advice and inspiring personal stories from successful female tech professionals Brianna Wu, Angie Chang, Keren Elazari, Katie Cunningham, Miah Johnson, Kristin Toth Smith, and Kamilah Taylor. Written by a female startup CEO and featuring a host of other successful contributors.

In a business world where we are told that time is money, the real currency is communicating clearly at a poised and measured pace. Better Business Speech: Techniques, Tricks, and Shortcuts for Public Speaking at Work by Paul Geiger focuses on the challenges of being a strong communicator in a range of business settings. It begins with the basic premise that all speaking for business is public speaking. Therefore, these are the communication scenarios where any lack of confidence in speech ability will be magnified.

Competitive intelligence is the art of defining, gathering, analyzing, and distributing intelligence about products, customers, competitors, individuals, concepts, information, ideas, or data needed to support executives and managers in making strategic decisions for an organization. Competitive Intelligence for Dummies introduces you to this fascinating subject and gives you the tools you need to incorporate it into your business decision-making process.

Winning with Data explores the cultural changes big data brings to business, and shows you how to adapt your organization to leverage data to maximum effect. Authors Tomasz Tunguz and Frank Bien draw on extensive background in big data, business intelligence, and business strategy to provide a blueprint for companies looking to move head-on into the data wave. Instrumentation is discussed in detail, but the core of the change is in the culture.