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The curtain is about to rise, say Pine and Gilmore, on the Experience Economy, a new economic era in which every business is a stage, and companies must design memorable events for which they charge admission. With The Experience Economy, Pine and Gilmore explore how successful companies, using goods as props and services as the stage, create experiences that engage customers in an inherently personal way.

As she was digging deep into the lives of community members, Heather Lende, the obituary writer for her tiny hometown newspaper in Haines, Alaska, began to notice something. Even the crustiest old Alaskan sourpuss who died in a one-room cabin always had Halloween candy for the neighborhood kids, and the eccentric owner of the seafood store who regularly warned her about government conspiracies knew how to be a true friend - his memorial service was packed.

At one time or another, everyone in a position of authority, whether in a multi-national corporation or a local volunteer group, wonders what the key to great leadership is. Ken Blanchard and Mark Miller explore that important question in this revealing business fable. They uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others.

Why is 1001 Ways to Reward Employees, with over 1.4 million copies in print, such an extraordinary bestseller? Because a little over 10 years ago Bob Nelson took the seeds of an idea and turned it into something indispensable for business. The idea? That it's not a raise that motivates an employee, and it's not a promotion ¿ what really sparks a person to perform are those intangible, unexpected gestures that signify real appreciation for a job well done.

In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.

You look good. Your resume is impressive. You fit the job description perfectly. But that's not enough to get the job you want. You need 101 Great Answers before you walk through the door.

Using the same characters as those found in Miller’s other bestseller, The Secret and one new character, a retired Special Forces Commander, this work aims to help team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams.

In conversations with drivers ranging from veterans of foreign wars to Indigenous women protecting one another, Di Cintio explores the borderland of the North American taxi. 

Over the past three decades, the once-efficient American health care system has evolved into a complex maze of monopolies and a racket of bureaucratic checks, approvals, denials, roadblocks, and detours. This shift has created a massive and at times redundant workforce that frustrates patients, as well as physicians, nurses, and administrative staff. Health care costs the United States more than $11,000 for each person in the country each year - more than double what it costs in most Western European countries to deliver equal or even better care.

Shale gas extraction - commonly known as fracking - is often portrayed as an energy revolution that will transform the American economy and geopolitics. But in greater Williamsport, Pennsylvania, fracking is personal. Up to Heaven and Down to Hell is a vivid and sometimes heartbreaking account of what happens when one of the most momentous decisions about the well-being of our communities and our planet - whether or not to extract shale gas and oil from the land beneath our feet - is largely a private choice that millions of ordinary people make without the public's consent.

Minutes before Brian Walsh, then just a teenager, heard his beeper go off, calling him to help put out another fire, he was on top of the world. An hour later, after a freak flashover and confusion that sent the junior firefighter into the inferno against regulations, Brian had suffered such profound burns to his face that he was unidentifiable to his fellow firefighters. Nearly everyone expected him to die that night. He did not. In this stirring autobiography, he tells his incredible story, sharing the lessons that only tragedy could teach.

Finally, a self-help book for the millennial party girl who hates bullshit advice from "experts" who know nothing about the trauma of drinking and sex, the acute pressure of keeping up with the rest of the Adderall poppin' world, and the insecurity that comes along with feeling like you have to be thin and gorgeous and sparkly in order to be seen. 

Certain ideas about business leadership are held to be timeless, and certain characteristics of leaders - often including a square jaw, a deep voice, and extroversion - are said to be universal. In Leading in the Digital World, Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? Drawing on a global survey of 700 mid-tier to senior executives and interviews with C-level executives from around the world, Mukherjee explains how digital technologies are already reshaping organizations.

Generation Why Not?® lays out seven principles that many highly successful people hold as their core beliefs about business and life. They know it's not about your age, your gender, or your background - it's about your attitude. Through personal interviews with and observations of a diverse community of individuals ranging from multi-millionaire CEOs, to octogenarians starting new careers, to second and third do-overs, to young adults reinventing the world, author Ruth Klein offers insights and practical applications....

International speaker and empowerment coach Shannon Kaiser understands why so many of us, despite our best intentions, cling to unhealthy patterns. Better yet, Kaiser knows how to get us out of the vicious, draining cycle. Committed to finding meaning, connection, and joy in our day-to-day lives, she's traveled the world in search of the universal truths and spiritual wisdom we desperately need today. Joy Seeker is her transformational approach to life, drawn from her own life-changing experiences. It is a path to discovering our true self - the hero within.

The ancient biographer and essayist Plutarch thought deeply about the leadership qualities of the eminent Greeks and Romans he profiled in his famous - and massive - Lives, including politicians and generals such as Pericles, Alexander the Great, Julius Caesar, and Mark Antony. Luckily for us, Plutarch distilled what he learned about wise leadership in a handful of essays, which are filled with essential lessons for experienced and aspiring leaders in any field today.

Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.

Technology is awesome. Teachers are better. Blending new technologies into instruction is a non-negotiable if we are to help our students gain the skills they'll need to thrive in careers. And so too is educators' old school wisdom in planning intentional blended learning that works. Too often, sincere enthusiasm for technologies pushes proven instructional strategies to the wayside, all but guaranteeing blended learning that is all show and no go. Bold School is an audiobook that restores teachers to their rightful place in effective instruction.

Today, even as so many of us spend hours in front of screens and in the virtual world, there is a growing movement that recognizes the power in the personal, the imperfect, the handmade. Eric Gorges, a metal shaper, taps into that hunger to get back to what's "real" through visits with the fellow artisans he has profiled for his popular public television program. In this book, he tells their stories and shares the collective wisdom of calligraphers, potters, stone carvers, glassblowers, engravers, wood workers, and more while celebrating the culture they've created.

The digital revolution poses a mortal threat to the major creative industries - music, publishing, television, and the movies. The ease with which digital files can be copied and distributed has unleashed a wave of piracy with disastrous effects on revenue. Cheap, easy self-publishing is eroding the position of these gatekeepers and guardians of culture. Does this revolution herald the collapse of culture, as some claim? In Digital Renaissance, Joel Waldfogel argues that digital technology is enabling a new golden age of popular culture, a veritable digital renaissance.