Can a background in broadcast journalism actually make you a stronger product designer? In this episode of patchperfect, I sit down with Grace Donoso⁠, managing director of content at BlackBerry and former UX designer, to talk about her non linear path from the arts into the fast paced world of cybersecurity.

We get into the craft of user experience, why the best designed products feel almost effortless to use, and how thoughtful content design can lead the way in building better software. Grace shares how she writes simply about complex technology, introduces the idea of invisible value, meaning how to build trust and urgency without overwhelming users, and walks through her outlining process for staying authentic in the age of AI.

This is the patch:

• why great UX often feels invisible when it is done well
• how content design shapes how people experience products
• what invisible value means in building trust with users
• how to stay clear and authentic when writing about complex tech

At its core, this episode is about designing with empathy and realizing that storytelling and systems thinking are more connected than they seem.

We close with a lifestyle segment on Grace's go to West Coast athleisure for staying grounded in Seattle, including trail run staples from Lululemon, Nike, and Beyond Yoga.

If you are curious about how creativity, communication, and product design intersect, this episode will give you a fresh way to think about building better experiences.

All views expressed are my own.