Most eCommerce stores with large product catalogues share a common problem that quietly kills growth. It's not their products, pricing, or marketing budget—it's their site structure. Sam Wright, founder of Blink SEO and creator of Macalytics, reveals why taxonomy is the biggest drag on growth for stores doing £3-5 million annually, and exactly how to fix it using Search Console data.

We explore why collection pages represent 35% of all search impressions (more than products and blogs combined), how to determine the right level of granularity for your categorisation, and why most stores aren't deep enough with their subcategories. Sam shares his framework for using Search Console impression data to identify exactly where to create new collection pages, and explains the critical difference between what works for user experience versus what search engines can actually index.

Key Point Timestamps:

06:30 - The Large Catalogue Challenge

11:45 - Why Collection Pages Are Your Biggest SEO Opportunity

16:20 - The Granularity Problem Most Stores Face

22:15 - Using Search Console Data to Guide Taxonomy

27:40 - Real-World Example: Redesigning for Better Structure

35:10 - Future-Proofing for AI Search with Persona Data

42:30 - The AI Shortcut and Critical Warning

Sam defines large catalogue stores as those where the buying journey tips into a different mode—one based around comparison and filtering rather than simple browsing. This typically happens around 250 products, though it varies by category.

"With large catalogue stores, the buying journey is based around comparison and filtering," Sam explains. "A lot of the time these stores have grown up organically over a period of time and no one's taken ownership about how the store's organised."

This organic growth creates a drag on everything—SEO, user experience, conversion rates, even email segmentation. Stores reach £3-5 million in annual revenue, so things are fundamentally working. But growth isn't happening as fast as it should because nobody stepped back to think strategically about organisation and purpose.

Sam shared compelling data from across all the Shopify stores his agency works with: "It's about 35% of all impressions come on collections, which is much more than products and blogs. It's basically the entry point for most people when they're doing actual new product discovery."

More than a third of search visibility comes from collection pages—the pages where new customers first encounter the store. Yet most stores aren't categorised in a way that aligns with how people actually search for their products.

This represents a massive untapped opportunity. If collection pages are already driving 35% of impressions without optimisation, imagine the potential when they're properly structured and aligned with search behaviour.

The real opportunity for most stores lies in going deeper with categorisation. Much deeper.

"Most people are not granular enough with their categorisation," Sam emphasises. "A lot of stores will just have a t-shirts category. They won't subcategorise those t-shirts to the level that matches how people are actually searching."

Sam uses sofas as an example: "So sofas as the parent category, like blue sofas, blue four seat sofas, blue four seat corduroy sofas. That filtering process, that is how people do search."

The challenge on Shopify is that these filters aren't indexable for search engines. Google ads can't effectively target filters either. The solution is breaking out popular subcategories into actual collection pages.

"The real opportunity for a lot of stores is how deep you go in that categorisation because you've got products that other people...

What if one video per week could generate referral-quality leads for your eCommerce business? Nate Woodbury reveals how to leverage YouTube's search algorithm instead of chasing viral views, creating educational content that brings dream customers directly to you.

We explore how eCommerce businesses can generate consistent, high-quality leads through strategic YouTube content. Nate Woodbury, who has produced over 60 YouTube channels, shares his Leaf Strategy—focusing on answering specific 8+ word questions with low search volume (as few as 10 searches per month) to build authority systematically. Rather than competing for viral views, this approach prioritises educational content that ranks quickly on YouTube and Google, attracting customers who are actively searching for solutions.

We discuss why 10-12 minute videos create the optimal trust-building window, how to research golden questions using keyword tools, and why wrong audience growth from viral videos can actually damage your channel. Nate reveals his testing results showing YouTube Shorts only drove 0.1% increase in long-form views, and shares the entrance point strategy that guides viewers from YouTube to your email list without feeling sold to.

Key Point Timestamps:

05:11 - Entertainment vs Educational YouTube Strategy

12:17 - The Leaf Strategy: Starting with Low Search Volume

13:41 - Finding Questions with 8+ Words

28:02 - The 10-12 Minute Sweet Spot

36:20 - The Entrance Point Strategy

40:22 - YouTube Shorts Testing Results

42:23 - When Viral Videos Hurt Your Channel

Nate distinguishes between two fundamentally different approaches to YouTube. Most advice focuses on entertainment—creating content that appeals to the broadest audience to generate ad revenue through viral views. But there's a completely different algorithm at play for businesses.

"There's multiple algorithms on YouTube," Nate explains. "Most of the advice we hear is geared towards having our videos go viral so we can get as many views as possible. But we can actually focus instead on search."

This distinction changes everything. Entertainment content interrupts people and requires breaking through resistance. Educational content serves people who are actively seeking answers, meeting them exactly where they are. For eCommerce businesses with educational components—supplements, complex products, or anything requiring customer education—this search-focused strategy generates referral-quality leads rather than just views.

Nate uses a tree analogy to explain his approach. The trunk represents broad topics like "nutrition." Branches are categories like "nutrition for weight loss." And leaves are the specific questions people type into search engines.

Most businesses chase the trunk and big branches—terms with thousands of monthly searches and massive competition. Nate's approach flips this entirely: start with questions that only get 10 searches per month.

"I consider that gold," Nate shares. "That's probably going to turn into lead generation every single month, even if there's just 10 searches a month."

The beauty is speed and certainty. With minimal competition for highly specific questions, videos rank at the top of YouTube and Google within a day or two. As you dominate more specific questions on a particular branch, the algorithms recognise your authority on that entire topic, eventually allowing you to rank for bigger terms—but you've built authority from the ground up.

The key to this strategy is finding the right questions. Nate recommends Semrush's Keyword Magic Tool (with a free trial at herokeywordtool.com), but uses it differently than traditional SEO.

Rather than looking for...

On Thanksgiving Day, whilst American families gather to express gratitude, eCommerce businesses gear up for the most transactional weekend of the year. Matt Edmundson explores why businesses that win long-term aren't those with the best Black Friday discounts, but those that genuinely appreciate the humans behind the transactions.

Matt shares the Gratitude Audit - a three-level framework distinguishing between no appreciation, automated appreciation, and personal gratitude. Through the story of transforming a beauty business that achieved 40% repeat purchase rates and 20% revenue growth, he demonstrates how culturally embedding thankfulness creates customers who become brand evangelists. The episode reveals why automated loyalty schemes create entitlement whilst personal touches compound loyalty, supported by research showing grateful customers are 23% more profitable.

Key Point Timestamps:

03:00 - The Problem with Automated Gratitude

06:00 - Have We Missed the Simplicity of Gratitude?

08:00 - The Gratitude Audit Framework

14:00 - What Makes Gratitude Actually Work

18:00 - Implementing Gratitude Without It Feeling Fake

26:00 - Why This Actually Matters During Black Friday

31:00 - Your Thanksgiving Challenge

Matt compares two experiences of receiving something free: getting his tenth burrito automatically at Barburrito versus Emirates unexpectedly upgrading him to first class. Both were technically free, but elicited completely different emotional responses.

"I get my tenth burrito free at Barburrito. It's automatic and completely predictable. I just scan my app and it's done. I know it's coming because that's how loyalty schemes work. And you know what I feel when I get it? Nothing much. Well, that's not quite true. If I'm honest, I kinda feel entitled to it."

The Emirates upgrade, five years later, still gets mentioned. The difference? Automated appreciation has diminishing returns whilst personal gratitude compounds over time. Research shows gratitude is heightened when customers perceive actions as discretionary rather than obligatory.

Matt introduces three levels of customer appreciation that most businesses move through:

Level 1: No Appreciation - Where most eCommerce businesses live during busy periods. Functional and transactional: "Your order #827364 has been shipped." It's not rude, but it's nothing.

Level 2: Automated Appreciation - Loyalty schemes, automated thank you emails, points systems. Better than nothing, but automation removes the perception of free will, creating contractual obligation rather than gift.

Level 3: Personal Gratitude - Where Emirates upgrades and handwritten notes live. Where real human connection happens. Personal gratitude compounds over time rather than diminishing, and it doesn't have to be expensive - it has to be genuine.

Matt shares how transforming a beauty business around customer service - which really means finding ways to say thank you more genuinely - led to remarkable results. The team implemented handwritten notes, reached out when customers purchased multiple times, and allocated £50 SMOCs budgets (Sexy Moments of Customer Service) to warehouse and customer service staff.

"We allocated a budget of £50 to our warehouse and customer service teams. They could spend that money on a customer without prior authorisation. Just creating moments that mattered."

Matt would randomly pick orders and include personal notes with his direct email. Rather than creating entitled customers, it created reverent appreciation. Over 18 months, overall turnover increased by 20% from repeat customers, with repeat purchase rates shooting above 40%.