In this conversation, Joshua and Geoff discuss the critical role of non-verbal communication in sales, emphasising that effective communication goes beyond just words.

They explore how body language, engagement, and basic communication skills are foundational to successful sales interactions. The impact of the internet on communication skills, the importance of feedback, and the need for genuine connections in sales are also highlighted.

The discussion underscores that while sales techniques can be learned, the ability to connect with others on a human level is paramount.

takeaways

• Non-verbal communication is crucial in sales interactions.
• Basic communication skills should be prioritized before advanced techniques.
• Observing others can enhance understanding of effective communication.
• The internet has reduced face-to-face interactions, impacting communication skills.
• Feedback is essential for growth in sales.
• Natural charisma can be more valuable than learned sales skills.
• Sales communication is often overcomplicated; basics are key.
• Engagement in conversations can significantly impact outcomes.
• Building genuine connections is vital for successful sales.
• Complacency in skills can hinder progress in sales.

Chapters
00:00
The Importance of Non-Verbal Communication
02:45
Basic Communication Skills in Sales
05:27
Observing and Learning from Others
08:37
The Impact of the Internet on Communication
11:22
The Role of Feedback in Sales
14:19
Natural Communication vs. Sales Skills
16:57
The Complexity of Sales Communication
19:46
Staying Engaged in Sales Conversations
22:49
Building Genuine Connections

Connect With Us:

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Geoff - https://www.tiktok.com/@geoffketterer
Josh - https://www.instagram.com/closerjosh/