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  • Jens Zimmermann and Christian Berlt: How Vodafone proved journey management drives revenue
    2026/04/01

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    21 分
  • Rafael Dudda: How DFB personalizes the World Cup
    2026/04/01

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    21 分
  • Hannes Öhler: Digital Customer Experience 2026
    2026/04/01

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    18 分
  • Robert Wiedemer: Winning when prices are legally fixed
    2026/04/01

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    19 分
  • Peter Eisele: Why customer experience teams should self-destruct
    2026/04/01

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    25 分
  • Volker Mertens: How Deutsche Bahn balances AI and humans
    2026/04/01

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    20 分
  • Tim-Can Werning: Why service failures create lifelong fans
    2026/04/01

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    20 分
  • Tina Rahman: Why Telefónica's Generative AI Pilots Failed
    2026/04/01

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    21 分