AI and the Customer Experience

While companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing the buying, and Humans crave connection, empathy, creativity, and relationships. Five ways to build Human-first customer service.

READ THE FULL ARTICLE:

https://www.working-humans.com/ai/cx/

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
New this autumn, the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

‘Which AI models should I use? Should I get a subscription to one, or more?’ The answer is: model surfing. Rather than committing to a premium subscription for a single large player, we look at the strategic use of multiple free accounts across different platforms, maximizing free token allowances and compare functionalities before making any financial commitment. AI subscription services for non-technical professionals can add up.

We compare pricing tiers and features across the frontier models and note that subscription prices are trending downward due to competition, particularly from free upstarts like DeepSeek.

READ: https://www.working-humans.com/ai/model-surfing/

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
New this autumn, the School for AI-Human Skills; get AI-Powered Today.

https://schoolaihumanskills.com/

A new approach to software development where anyone can use AI to generate working code just by prompting specs and goals in natural language. Vibe Coding is a laid-back yet powerful way to create small, personal tech solutions quickly, without needing to read or write code.

While it offers incredible speed and accessibility, Vibe Coding only “mostly works.” A guide to what it is, how to prompt for it, and the safe way to AI code without the need for 2am emergency Human test-and-debug sessions.

READ THE FULL ARTICLE: https://www.working-humans.com/ai/vibecoding/

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.

Introducing… The School for AI-Human Skills

67% of AI implementations fail because of mindset and engagement. Introducing a powerful new live program driven by two experienced trainers. At the School for AI-Human Skills, we teach both hard and soft aspects for a successful AI integration for the non-technical professional and leader: the Human mindset and confidence followed by practical AI skills you need for a successful transformation. Join Karina Klaassen and Fiona Passantino for an intensive, in-company training, on your premises, on your timeline. In Dutch and English.

What’s an AI swarm, how they work, what they’re good for and how to set them up in your organization? It’s the next step in our AI transformation. It means working with groups of AI agents to complete tasks across different platforms, relying on the collective intelligence of the group rather than the individual models in your own daily stack.

AI leadership means guiding all employees through change—supporting early adopters hungry to innovate, while engaging resistors who fear being left behind. Success depends on direct, human-centered leadership: one-on-one conversations, trust-building, and practical support, not just training programs or re-orgs.

Don’t have time to read?

Just listen.

Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Available on Apple and Spotify.

Thank you for listening! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.

Throughout history, artists have borrowed and built on existing ideas, aesthetics and events and created new works of art. Never in a vacuum; writers, musicians have always been inspired and influenced by one another, each one adding to the collective Human culture at large. Now AI is here, the ultimate appropriator, generating unique content by remixing vast datasets. With AI-created works increasingly indistinguishable from Human-made ones, traditional copyright laws cannot keep up.

As AI reshapes creativity, the article suggests we may eventually need to rethink or even abandon the notion of intellectual property altogether.

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.

Joined today by speaker, facilitator, podcaster and creative thinking expert David Chislett. Encourages us to Rebel, Reject, Create! That’s his podcast, where he explores how creativity can make this world a better place. His many books include “Unblock Writers’ Block” and poetry collections “B-Sides”, “With All of You” and more. If the only constant in life is change, how we deal with change is critical. David was born in Britain, raised in South Africa, resident in The Netherlands. Nowhere and Everywhere are home.

Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.

Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.

In the AI-Powered workflow, your “stack” is the selection of AI you use together to meet all your varied needs. There’s no time to road test every single one of these and still carry on with your full-time job. And, most of them carry a monthly subscription. What tools do you need, and what can you live without?

READ the article: https://www.working-humans.com/ai/stack/