Nick Straten, Head of Data and Operations at 3WO Horeca Group, shares how the Amsterdam-based restaurant group is using YourBI to turn data into better decisions across nearly 40 restaurants. From managing rising labor costs to giving restaurant managers simple, actionable forecasts, Straten explains how bringing data from multiple systems into one place is helping the company operate more efficiently while continuing to grow.

• Data Should Make Decisions Easier – Nick Straten believes restaurant operators do not need more complicated dashboards. By using YourBI to bring data from multiple systems into one place, 3WO Horeca Group can give managers simple information they can use to make better decisions around staffing, forecasting, and costs.
• Labor Data Can Protect Profitability – With hourly wages in the Netherlands rising 25% over three years, 3WO Horeca Group used YourBI to analyze scheduling and labor performance. Despite those wage increases, the company was able to maintain the same labor cost percentage it had three years earlier.
• Start Simple With Restaurant Data – Straten advises operators implementing business intelligence to focus on one important target first. For his team, that meant labor costs before moving toward productivity metrics that show managers how many labor hours they can schedule based on projected revenue.

Episode Links

• 3WO Horeca Group: https://www.3wo.nl/
• 3WO Horeca Group Instagram: https://www.instagram.com/3wo_horecagroep/
• 3WO Horeca Group LinkedIn: https://www.linkedin.com/company/3wo/
• Nick Straten LinkedIn: https://www.linkedin.com/in/nick-straten-61969519/
• YourBI: https://www.yourbi.nl/
• YourBI LinkedIn: https://www.linkedin.com/company/yourbi/posts/

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