Most people fear conflict.

Yvette Durazo says that’s exactly why we need to learn it.

In this episode of Intent on Purpose, we unpack why conflict starts shaping us before age seven, why workplaces keep getting it wrong, and how conflict management is an essential skill.

From HR systems to power dynamics, mediation, anxiety at work, and the hidden cost of toxic culture — this conversation changes the way you think about human behavior.

Conflict isn’t the enemy.

Avoiding it badly might be.

🎧 Listen now.

Get to know Yvette:

Yvette Durazo, MA, PCC, is a workplace conflict strategist and founder of Unitive Consulting. She helps organizations navigate high-stakes conflict, leadership strain, and cultural breakdowns before they become costly or damaging. A first-generation professional, Yvette brings lived experience, mediation expertise, and her proprietary Conflict-IQ® methodology to support leaders in building trust, accountability, and resilient workplace cultures. She is the author of Conflict-IQ® and In the High Heels of a Smart Negotiator, and a longtime instructor in conflict resolution and leadership development.

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• conflict resolution
• workplace conflict
• toxic workplace culture
• HR and conflict
• mediation skills
• alternative dispute resolution
• emotional intelligence