If your team cares about doing right by clients and each other, why does communication still go sideways so often? Our panelists dig into that question this episode, and the answer isn't a lack of effort — it's that we all show up wired differently. Different motivators, different learning styles, and moments where passion or emotion take over can make even well-intentioned people miss each other.

We also get into what leaders can do to reduce day-to-day friction without becoming full-time mediators: starting from a clear "why," staying consistent about practicing communication as a team, anchoring conflict in shared values, and building enough trust that people can work things out without leadership stepping in every time.

Host = Brenda Tassava Medina, CVPM, CVJ, President of Encore Veterinary Consulting

Panelists:

• Amy Brauns, RVT, CVPM, Hospital Administrator at Everhart Veterinary Medicine
• Tiffany Consalvo, CVPM, CCFP, Director of Leadership & Operations at Encore Vet Group
• Crystal Hardison, RVT, CVPM, Practice Manager at Winterville Animal Care

Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here!

Thanks for listening!

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