Today’s guest is Bernard Lee, a longtime property manager who has spent more than thirty years working with elevator service companies. He's seen the value of having technicians who know a building inside and out, and he's also seen what happens when that continuity disappears. In this conversation, we discuss trends he’s seen in elevator service over the years, why technician turnover matters so much to customers, and how mentorship can strengthen the industry as a whole.

Chapters:

• 00:00 - Intro
• 01:13 - How Elevator Service Has Changed Over 30 Years
• 02:37 - The Customer Impact of Technician Turnover
• 04:04 - Why Long-Term Technicians Know a Building Differently
• 07:25 - What Constant Turnover Signals to Customers
• 09:01 - When Turnover Creates Costly Problems
• 10:19 - Why Mentorship Is Critical to the Elevator Industry
• 12:33 - What Makes a Great Mentor?
• 16:34 - What the Elevator Industry Loses When Experience Walks Away
• 19:27 - Hands-On Learning
• 22:33 - How Elevator Companies Can Rebuild Customer Relationships
• 24:21 - Building the Next Generation of Elevator Technicians

Resources:
Subscribe: https://www.youtube.com/@elevatorcareers/
Submit a Topic Idea for the Podcast: https://elevatorcareers.net/
Connect With Us: linktr.ee/AllredGroup

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