Workplace conflict is complex but we as leaders must seek resolution.

Here Dean shares five principles derived from martial arts self-defense that can be applied to manage and resolve and dissolve conflicts effectively. These principles focus on understanding emotional dynamics, validating feelings, and establishing clear communication to foster resolution. The team also discusses the importance of reflection and learning from conflicts to prevent future issues, as well as addressing the challenge of dealing with toxic team members.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

They’re not just someone to answer the telephone and put through the paperwork Service Advisors can be so much more for your business. They should be a well oiled machine that enhances the customer experience, makes them feel seen and brings in more business at the end of the day through added services and educating customers on what’s good for their vehicles. The Service Advisor needs to be a person your customers can trust in and that they see as there for support. Rach also helps out with finances here in particularly in regards to overdrafts in business.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Most Auto Repair Shops don't really have a game plan for how the year is going to roll out and the gaols of the business which is a big mistake. Rachel Evans chats about the need for regular planning sessions, how to encourage team involvement and the significance of setting meaningful goals. Rach shares insights on creating a sustainable business model that allows for a four-day work week while maintaining profitability and effective cash flow management.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Are your finances shaky? Don't worry we're here to dissect why. Finance guru Adele Martin, The Money Mentor takes you through what might be holding you back in terms of getting it together money wise. She has some amazing, varied and highly practical advice that can be easily understood and implemented immediately to better your bottom line. Tune in to whip your finances into shape!

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Rachel Evans addresses common questions from auto repair shop owners, focusing on the importance of understanding markup and margin for profitability, as well as navigating the complexities of apprenticeship and employment decisions. Many accountants don't discuss markup and margin with you, they leave you in the dark. Many Auto Repair Shop owners are simply not away that 30-50% markup is not sufficient for profitability these days. Listen up and take note of how you need to be operating to achieve success in 2025. Rach highlights proper pricing strategies whilst also touching on effective management of team members to ensure a smooth ride.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

It's a large pain in the backside, another team member leaves and you have to recruit AGAIN. Also the painful process of working through the candidates that do apply to find the right fit for the team or in fact you can find one. Let Rach tell not only attract A players but how to keep them and how to seek them out in the hiring process.

She'll give you tips and strategies around hiring and show how you can even leverage AI to do the work for you so you can get back on the tools. You need to build a team you can trust, one that can take the reigns and let you relax from time to time knowing all will be well and good.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

You might think you're going along ok, maybe you're sort of lacking in motivation at the moment, maybe you're lacking in energy or feeling overwhelmed at certain junctures. Have you considered you may be burnout? Or on the road to burnout. Once you get there it's a long climb out so listen up while our team school you on the physical, mental, emotional, and spiritual signs of burnout.

Not only is it important for you to look after yourself but if you're suffering chances are your team might be too! As business leaders it's our role to create a positive work environments and make conscious decisions to prioritise our well being as well as that of our staff. Through personal examples of where people often go wrong and practical advice, Dean encourages you to take small steps towards better health and work-life balance.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Wow there's a tongue twister! But seriously it grows tiresome doesn't it?

Watch as Dean introduces you to the 'ladder of commitment' to help service advisors navigate customer conversations effectively. Here we outline specific steps to gain customer authorisation and emphasise the significance of providing choices to customers to facilitate decision making. Dean shares valuable insights on how to turn customer hesitations into opportunities.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.