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  • Keeping Downtown Austin Authentic in the Middle of a Building Boom - Where We Buy #392

    Keeping Downtown Austin Authentic in the Middle of a Building Boom - Where We Buy #392
    2026/07/17

    Davon Barbour is President and CEO of the Downtown Austin Alliance, the organization representing over 1,200 property owners in one of the fastest-growing downtowns in America. Barbour discusses Austin's rise to the 12th largest city in the U.S., the $20 billion in public infrastructure projects reshaping downtown, and the new convention center that will be the first net zero carbon neutral facility of its kind in the world. He also covers efforts to attract experiential retail, support local businesses through construction disruption, and preserve the authentic culture of live music and local food that makes Austin unique.

    James Cook is the Director of Retail Research in the Americas for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    23 分
  • Trust Is the Real Barrier to AI in Retail Real Estate - Where We Buy #393

    Trust Is the Real Barrier to AI in Retail Real Estate - Where We Buy #393
    2026/08/03
    Alim Uderbekov is CEO and Co-Founder of Surfaice, an AI operating system built for the full retail store lifecycle, from lease administration and CAM reconciliation to construction budgeting, punch walks, and facility management. Speaking live from the ICSC PropTech stage in Las Vegas, Uderbekov explains how pre-trained agents plug into a company's existing systems to eliminate repetitive work — by his count, roughly a million clicks to open a single store. He also discusses trust and adoption barriers in commercial real estate, his path from aerospace engineering to retail, and The Store Development AI Playbook: A Field Guide, co-authored with Schaefer Jones of the JD Sports Fashion store development team. James Cook is the Head of Retail Research for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    29 分
  • Retail Repositioning with The Ardent Companies - Where We Buy #396

    Retail Repositioning with The Ardent Companies - Where We Buy #396
    2026/08/21

    Jay Douglas is Managing Director of Development at The Ardent Companies, a privately held real estate firm focused on opportunistic and diversified investment strategies, where he leads the mixed use and retail portfolio. Jay talks about projects including Westside Bottling in Durham, the Seminole Towne Center repositioning in Sanford anchored by a new Costco, and a small food and beverage development in Largo anchored by Foxtail Coffee Co. He also covers grocery anchored lifestyle centers, placemaking, entertainment tenants, and why retail should lead mixed use.

    James Cook is the Head of Retail Research for JLL.

    Keisha Virtue is the Retail Research Manager in the Americas for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    25 分
  • The AI Drive-Through That Trains Itself - Where We Buy #397

    The AI Drive-Through That Trains Itself - Where We Buy #397
    2026/08/28

    Koen Schmitz is Chief Commercial Officer at Vox AI, an Amsterdam-based voice AI company building drive-through and phone ordering agents for quick-service restaurants. Schmitz explains why most AI drive-through failures come down to implementation, and how Vox AI trains a separate model for each individual restaurant location to handle dialects, product slang, and background noise. He also covers response latency, the handoff between AI and human operators, staff reaction in real restaurants, and how order-ahead pickup could reshape drive-through design.

    James Cook is the Head of Retail Research for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    29 分
  • Why Dallas-Fort Worth Is Building More Retail Than Anywhere Else - Where We Buy #398

    Why Dallas-Fort Worth Is Building More Retail Than Anywhere Else - Where We Buy #398
    2026/09/04

    Dallas-Fort Worth is the national leader in retail real estate construction, with retail development there running nearly 40% higher than the next closest US market and roughly seven million square feet in the pipeline. On this episode, three guests will explain what is driving it.

    Kenton McKeehan, President and Chief Investment Officer at Big V Property Group, and Mike Jordan, Director of Research, discuss their new open air retail development in Anna, Texas.

    Rob Franks, Managing Director at JLL, covers the grocery wars, record-low vacancy, and the fast-growing suburbs of Anna, Melissa, Prosper and Celina, along with the billions in tech investment near Sherman that is adding rooftops across North Texas.

    James Cook is the Head of Retail Research for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    37 分
  • Scaling a 24-Hour Vet ER Across 34 States - Where We Buy #389

    Scaling a 24-Hour Vet ER Across 34 States - Where We Buy #389
    2026/06/26

    Jennifer Hanlon is Vice President of Real Estate and Development at VEG ER for Pets, an emergency and urgent care hospital network for animals with 131 locations across 34 states and Canada. She discusses the company's rapid growth, opening roughly 30 locations per year, and its unique open-concept ER model that allows pet owners to stay with their animals throughout treatment. She also talks about what makes an ideal site, how the real estate team approaches visibility and access, and what it's been like scaling the business from the ground up over eight years.

    Keish Virtue is the Retail Research Manager in the Americas for JLL.

    James Cook is the Director of Retail Research in the Americas for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    25 分
  • The Sweet Spot for AI in PropTech - Where We Buy #388

    The Sweet Spot for AI in PropTech - Where We Buy #388
    2026/06/19

    Choon Lee is CEO and founder of Abstra Company and Abstra Point, and has been working in artificial intelligence for fifteen years. Lee explains why generative AI tools like ChatGPT and Claude are not always the right solution, particularly for derivative tasks like lease abstraction and LOI summarization in commercial real estate. He breaks down the difference between generative, derivative, and analytical AI, and why using the wrong model leads to hallucinations and unreliable results. Lee also discusses the limitations of vibe coding, why subject matter experts are more important than ever, and whether AI agents are ready to be trusted with real-world tasks.

    Recorded live from the ICSC+PROPTECH stage in Las Vegas.

    James Cook is the Director of Retail Research in the Americas for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    31 分
  • The Editor's Top Five Trends Worth Tracking - Where We Buy #387

    The Editor's Top Five Trends Worth Tracking - Where We Buy #387
    2026/06/12

    Amanda Metcalf is Editor-in-Chief at Commerce + Communities Today at ICSC. Her job is to stay on top of everything new and noteworthy in the world of retail real estate. Amanda shares the top five trends she is tracking, including stadium districts, medical uses at malls, nostalgia-driven retail, the evolution of specialty leasing and ancillary income, and why Chicago has become a go-to testing ground for new retail concepts.

    James Cook is the Director of Retail Research in the Americas for JLL.

    Subscribe: Apple Podcasts | Spotify
    Listen: WhereWeBuy.show

    Email: jamesd.cook@jll.com

    YouTube: http://everythingweknow.show/

    Read more retail research here: http://www.us.jll.com/retail

    Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.
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    24 分