『What the Fixed Ops?! (WTF?!)』のカバーアート

What the Fixed Ops?! (WTF?!)

What the Fixed Ops?! (WTF?!)

著者： Russell Hill Charity Dunning
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概要

 Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.

Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.Russell Hill 出世 就職活動 政治・政府 経済学
エピソード
  • From Small Town Farming to CEO: A Conversation with Dave Johnson

    From Small Town Farming to CEO: A Conversation with Dave Johnson
    2026/03/02
    Standards matter. Leadership matters. And the future of fixed ops depends on both.

    In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.

    Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive over fixed ops support operations — and now leading ASE, his journey reflects grit, humility, and a deep belief in people. This conversation goes far beyond certifications. It’s about raising standards, developing professionals, and building an industry that respects the craft.

    This episode will challenge the way you think about technicians, leadership, and the future of automotive.

    We talk about:
    • Why lowering certification standards to solve a tech shortage is the wrong answer
    • The powerful correlation between ASE certification, productivity, retention, and fewer comebacks
    • How short-term thinking in dealerships undermines long-term success
    • Why fixed ops is the true foundation of dealership profitability
    • The danger of treating technicians like commodities instead of professionals
    • The shift away from the “grease monkey” stereotype toward highly skilled, tech-driven experts
    • What servant leadership really looks like in a high-performance automotive organization
    • Why the next generation of technicians gives him real hope
    • The concept of a “career lattice” — not just a career ladder — in automotive
    • How proper standards actually attract and retain top talent

    Dave doesn’t just defend certification — he reframes it.

    It’s not about exclusivity. It’s about identity, growth, and enabling professionals to become masters of their craft.

    This is a powerful, thoughtful, and forward-looking conversation about where fixed ops is headed — and what it will take to win.

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    続きを読む 一部表示
    48 分
  • How Initiative Changed His Career Trajectory - #automotive #shorts #dealership

    How Initiative Changed His Career Trajectory - #automotive #shorts #dealership
    2026/02/27
    Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.

    Watch the full episode: https://youtu.be/5wVNMGmB6pg

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    続きを読む 一部表示
    1 分
  • Why Silos Hurt Dealerships - #automotive #shorts #dealership

    Why Silos Hurt Dealerships - #automotive #shorts #dealership
    2026/02/26
    Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.

    Watch the full episode: https://youtu.be/5wVNMGmB6pg

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    続きを読む 一部表示
    1 分
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