What Your Front Desk Wishes the Clinical Team Understood (And Vice Versa)
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What Your Front Desk Wishes the Clinical Team Understood (And Vice Versa)
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Front desk versus clinical: every practice has this quiet rivalry, but it doesn't have to be that way.
In this episode, the DPH coaches break down why these two sides of the office resent each other and how you as the owner might be making it worse. They share exactly what you can do to create cohesion in the office, from an exercise that breaks tension and gets people talking to an easy fix for the most common source of conflict.
Topics discussed:
(00:00) Introduction
(02:43) What causes front and back office drama
(06:55) The exercise that bonds your office
(14:11) Managing unspoken expectations
(15:42) How to handle team complaints without losing safety
(18:55) Who should handle team conflict
(21:45) The trust exercise every office needs
(25:13) When getting involved backfires
(27:22) What causes the most conflict and how to fix it
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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