What Makes Us Different at Proximity Outsourcing

In this episode, Karla Singson opens up about something most outsourcing companies never talk about: what truly separates a great outsourcing partner from the dozens of agencies offering quick hires, generic VA pools, and low-cost labor.

Karla pulls back the curtain on the philosophies, systems, vetting practices, and cultural foundations that make Proximity Outsourcing radically different, and why those differences directly impact the results founders get. She shares the behind-the-scenes decisions that shaped the company, from hiring only in stable regions of the Philippines to designing white-glove onboarding experiences that match each client’s goals.

This episode is a rare transparent look at what it takes to hire and develop world-class remote professionals, and why so many founders struggle when they work with agencies that focus on speed instead of quality.

In this episode, you’ll learn:

• Why being an all-Filipino team is a strategic advantage How cultural intelligence, shared backgrounds, and deep contextual understanding create better communication, higher retention, and stronger performance.

• Why Proximity is extremely selective about clients The surprising reason the company rejects “bad bosses,” unstable businesses, and anyone who threatens team morale, and how this protects both the client and the talent.

• What makes Proximity’s hiring system different from traditional VA agencies Including multi-step vetting, software proficiency tests, English assessments, background checks, and hiring only in cities with stable internet and low calamity risk.

• How custom recruitment transforms outcomes Why Proximity never hires from a pre-existing pool of VAs, and why each search starts from scratch to match the exact skills, personality, and goals needed for a role.

• Why their onboarding experience feels ‘white-glove’ A look at the personalized kickoff process, success metric mapping, and the unique role of the Client Success Manager (CSM) who stays involved long after onboarding ends.

• The ongoing development plans that elevate remote professionals From B2B communication coaching to Six Sigma certifications, accent training, and continuous improvement frameworks that help every RP grow in their role.

• What no other outsourcing company is doing with benefits Karla breaks down Proximity’s industry-leading benefits program, from private life and accident insurance to health care, telemedicine, mental health counseling, gifts, workshops, and open-to-the-public learning events.

• The core values and everyday philosophies behind the company culture How principles like “love and protect the customer,” “love and protect your teammates,” “winners not whiners,” and “your purpose is bigger than your ego” shape the team’s mindset and performance daily.

Karla’s honesty and passion shine through as she shares the philosophy that built Proximity Outsourcing into a trusted partner for founders worldwide. Whether you’re hiring your first VA or scaling an entire remote team, this episode will give you a clear understanding of what great outsourcing should look like.

If you’ve ever wondered what makes some remote talent teams succeed while others collapse, this episode will give you clarity, standards, and inspiration.

Listen now on Spotify: https://open.spotify.com/RichandRemote

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• (00:00:01) - What Makes Proximity Outsourcing So Different?
• (00:04:11) - Onboarding the Remote Professional
• (00:08:14) - What is your company's benefits program?
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